Customer Success Manager: Robotics & Ops Optimization

Seegrid Corp.; Pittsburgh (Allegheny County); On-site; USD 85,000 - 120,000; Full time

Job summary

Seegrid Corp. in Pittsburgh, USA, is seeking a Customer Success Manager to drive on-site adoption of autonomous mobile robotics and software solutions, building strong relationships and ensuring value realization.

You will work with cross-functional teams to analyze usage data, lead workshops, and manage projects that improve accuracy, ROI, and customer satisfaction, while traveling up to half the time to client sites.

Qualifications

• Bachelor's Degree or equivalent in business, engineering or a related field.
• At least 2 years of success in a customer-facing, customer success, account management, project management or strategic consulting role.
• Ability to travel 50% of the time to visit customer sites.
• Ability to collaborate with internal/external customers and manage technical aspects of projects in a lifecycle process.
• Strong interpersonal, oral, and written communication skills; able to engage with leadership.

Responsibilities

• Build relationships to understand customers' current and future goals and challenges.
• Get to know the customer's operations to optimize Seegrid's solution.
• Track and understand customer utilization and ROI through data analytics.
• Deliver ongoing customer engagement, including status meetings, workshops, and training.
• Proactively manage risks and roadblocks to utilization, satisfaction, and growth.
• Understand business requirements and propose next actions with urgency.
• Partner with sales, support, and engineering teams on overall customer success.
• Advocate for customers and escalate issues to Product, Engineering, and Field Service as needed.
• Share best practices and drive adoption to maximize product value.
• Develop CS team strategies and processes to improve customer experience.

Skills

Customer facing

Account management

Project management

Strategic consulting

Education

Bachelor's degree or equivalent

Job description

Seegrid Corp. in Pittsburgh, USA, is seeking a Customer Success Manager to drive on-site adoption of autonomous mobile robotics and software solutions, building strong relationships and ensuring value realization.

You will work with cross-functional teams to analyze usage data, lead workshops, and manage projects that improve accuracy, ROI, and customer satisfaction, while traveling up to half the time to client sites.