Field Service Engineer - Robotic Fulfillment Systems (Remote/Travel)

Symbotic; United States; À distance; USD 69 000 - 101 000; Plein temps

Résumé du poste

Symbotic is seeking a Field Service Engineer to support micro-fulfillment and material handling systems at live customer sites. You will diagnose, troubleshoot, and repair robotic and conveyor systems, PLCs, HMIs, and controls to maximize uptime and performance.

The role demands strong electro-mechanical skills, customer-facing professionalism, and the ability to work across cross-functional teams. Travel to client locations and company HQ is required, with comprehensive safety procedures

Qualifications

• Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.
• Minimum of 2 years hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
• Advanced experience troubleshooting PLCs, HMIs, conveyors, robotic systems, electro-mechanical equipment, electrical circuitry, control panels, motors, sensors, and automation hardware.
• Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations.
• Strong understanding of preventive maintenance, breakdown response, equipment recovery procedures, CMMS systems, and maintenance documentation practices.
• Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards; OSHA/NFPA70E certifications are a plus.

Responsabilités

• Monitor system performance, alarms, operational metrics, and reliability trends across assigned customer locations.
• Analyze recurring issues and lead structured root cause investigations using methodologies such as 8D problem solving.
• Serve as the primary technical escalation point and provide advanced troubleshooting support for complex equipment, PLC-controlled systems, robotics, conveyors, controls, software, and system performance issues.
• Partner with Hardware, Software, Systems Engineering, and Operations teams to identify and implement corrective actions and reliability improvements that increase system uptime and operational efficiency.
• Support customer communications during significant operational events and system disruptions while maintaining professionalism in high-pressure situations.
• Review maintenance activities and system data, maintain technical documentation and reliability records, and identify opportunities for continuous improvement.
• Mentor technicians, support technical training, and assist with site launches, upgrades, process improvements, and network-wide operational initiatives while ensuring compliance with applicable safety standards and procedures.

Formation

Bachelor's degree in Electrical/Electro-Mechanical/Mechatronics/Automation Engineering

Description du poste

Symbotic is seeking a Field Service Engineer to support micro-fulfillment and material handling systems at live customer sites. You will diagnose, troubleshoot, and repair robotic and conveyor systems, PLCs, HMIs, and controls to maximize uptime and performance.

The role demands strong electro-mechanical skills, customer-facing professionalism, and the ability to work across cross-functional teams. Travel to client locations and company HQ is required, with comprehensive safety procedures