Remote Field IT Operations Engineer

Openkrill; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

Openkrill is seeking an IT Operations Engineer to support end-user technology and core IT infrastructure across multiple locations. The role requires up to 40% travel and a remote work arrangement, with after-hours on-call rotations as part of a cross-functional IT team.

You will troubleshoot and maintain PCs, PoS devices, servers, and network gear; manage incidents via Freshservice and monitor systems with SolarWinds, while documenting procedures and contributing to projects and improvements.

Qualifications

• 3+ years of progressively responsible experience in IT operations, infrastructure support, field services, systems administration, or a related technical role.
• Demonstrated ability to independently troubleshoot and resolve moderately complex hardware, software, server, network, wireless, and connectivity issues.
• Working knowledge of end-user devices, retail PoS technology, Windows environments, server infrastructure, network equipment, monitoring platforms, and IT service-management practices.

Responsibilities

• Independently troubleshoot, install, configure, repair, and maintain PCs, PoS systems, printers, iPads, VoIP phones, and related end-user technologies.
• Diagnose hardware, software, peripheral, account, and connectivity issues; implement solutions and document work performed.
• Coordinate equipment deployments, replacements, moves, and lifecycle activities with minimal disruption to business operations.

Skills

Troubleshooting

Windows Server

Networking

Incident Management

Documentation

Education

Associate’s or Bachelor’s degree in Information Technology

Tools

Freshservice

SolarWinds

Dell hardware

Nutanix

Meraki

Job description

Openkrill is seeking an IT Operations Engineer to support end-user technology and core IT infrastructure across multiple locations. The role requires up to 40% travel and a remote work arrangement, with after-hours on-call rotations as part of a cross-functional IT team.

You will troubleshoot and maintain PCs, PoS devices, servers, and network gear; manage incidents via Freshservice and monitor systems with SolarWinds, while documenting procedures and contributing to projects and improvements.