Remote IT Support Engineer (Tier 2–3)

Openkrill; United States; Remote; USD 63,000 - 89,000; Full time

Benefits offered by this job

Fully remote in the United States

Competitive hourly rate

Hands-on with enterprise IT security

Job summary

Openkrill is seeking an IT Support Engineer (Tier 2-3) based in the United States for a fully remote role. You will resolve complex IT issues, manage endpoints across Windows and macOS, and support identity platforms like Okta and Microsoft Entra ID.

Expect to work with a lean team and collaborate with IT leadership on process improvements. You will maintain runbooks, support Intune deployments, and handle security tooling including Zscaler and SentinelOne, while providing clear communication to

Qualifications

• Experience in IT support at Tier 2/3 and able to troubleshoot complex issues.

Responsibilities

• Act as primary escalation point for complex issues and resolve incidents across Windows/macOS devices and apps.
• Manage tickets through ServiceNow from initiation to resolution with clear user communication.
• Document runbooks and knowledge articles; identify recurring issues for long-term fixes.
• Support day-to-day Okta administration, MFA, provisioning, and licensing.
• Administer Microsoft Intune configurations, device compliance, and app deployment.
• Provide Zoom administration support including Zoom Phone and Rooms integrations.
• Troubleshoot Zscaler and SentinelOne issues; triage security alerts with leadership.
• Collaborate with IT leadership to improve processes and security posture.

Skills

Windows/macOS troubleshooting

ServiceNow

Okta and Entra ID

Microsoft 365 administration

Intune device management

Azure AD

Zoom administration

SentinelOne/Zscaler security tooling

PowerShell/Python scripting

Documentation and runbooks

Education

CompTIA A+ or equivalent

Microsoft MD-102 Endpoint Administrator

Okta Certified Professional

Tools

ServiceNow

Zoom

Zscaler

SentinelOne

Microsoft Intune

Microsoft 365

Okta

Azure AD/Microsoft Entra ID

PowerShell

Python

Job description

Openkrill is seeking an IT Support Engineer (Tier 2-3) based in the United States for a fully remote role. You will resolve complex IT issues, manage endpoints across Windows and macOS, and support identity platforms like Okta and Microsoft Entra ID.

Expect to work with a lean team and collaborate with IT leadership on process improvements. You will maintain runbooks, support Intune deployments, and handle security tooling including Zscaler and SentinelOne, while providing clear communication to