Remote Field Auto Appraiser - Expert Claims Negotiator

ACS Auto Club Services, Inc.; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness plans with options (

401(k) retirement plan

Paid time off

Remote work option

Job summary

The Auto Club Group (ACG) is seeking a Field Auto Appraiser for the Livonia–Ann Arbor area to inspect and value complex vehicle damage claims in the field with minimal supervision.

You will negotiate with repair facilities and customers, leverage estimating systems, and ensure compliant, cost-efficient settlements. Remote work options are available; a valid driver’s license is required.

Qualifications

• High school diploma or equivalent.
• Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
• In states where an Adjuster’s license is required, eligible to acquire State Adjuster’s license within 90 days of hire and maintain as specified for appropriate state.

Responsibilities

• Reviewing assigned claims.
• Contacting the insured and other affected parties.
• Setting expectations for the remainder of the claim process.
• Initiating documentation in the claim handling system.
• Complete complex coverage analysis.
• Ensure all possible policyholder benefits are identified.
• Create additional sub-claims if needed.
• Complete an investigation of the facts regarding the claim to determine if the claim should be paid and determine applicable limits or exclusions.

Skills

Negotiation

Claim handling

Damage analysis

Communication

Time management

Education

High school diploma

ACG Claim Representative Training

State Adjuster license within 90 days

Tools

ACG Claim System

Job description

The Auto Club Group (ACG) is seeking a Field Auto Appraiser for the Livonia–Ann Arbor area to inspect and value complex vehicle damage claims in the field with minimal supervision.

You will negotiate with repair facilities and customers, leverage estimating systems, and ensure compliant, cost-efficient settlements. Remote work options are available; a valid driver’s license is required.