Remote Field Application Scientist: Genomics & Training

10x Genomics, Inc.; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

10x Genomics, Inc. is seeking a Field Application Scientist to engage with customers, deliver site trainings, and support experimental design, data analysis, and troubleshooting across the region.

You will partner with Technical Support to ensure rapid adoption and customer success with 10x products. You will train customers, communicate advancements, and contribute to documentation while building long-term relationships and providing high-quality feedback to product teams.

Qualifications

• Extensive experience in molecular biology, biochemistry, genomics or genetics.
• Clear vision of and commitment to providing outstanding customer service
• Excellent organizational, analytical, and systematic troubleshooting skills
• Fluent written and verbal Japanese language skills
• Outstanding presentation and training skills
• Ability to maintain records for customer sites and provide high level feedback to management
• Willingness to travel up to 50%

Responsabilités

• Acting as the main point of contact between the customer and company
• Keep customers apprised and trained on advancements in 10x technology and software
• Coordinate and perform customer site trainings and demonstrations
• Identify, document and communicate customer issues to management
• Contribute to white papers and documentation with the goal of expanding support content
• Troubleshoot issues related to user’s technical skills, biochemistry/assay design, experimental design, software and instruments
• Interpret customer needs and identify the proper issue escalation pathway within 10x
• Support field sales team at trade shows, seminars and technical symposiums
• Handle potentially stressful situations calmly and adroitly

Connaissances

NGS knowledge

Customer training

Data analysis

Formation

PhD or equivalent (Chemistry/Biochemistry/Molecular Biology/Genetics)

Description du poste

10x Genomics, Inc. is seeking a Field Application Scientist to engage with customers, deliver site trainings, and support experimental design, data analysis, and troubleshooting across the region.

You will partner with Technical Support to ensure rapid adoption and customer success with 10x products. You will train customers, communicate advancements, and contribute to documentation while building long-term relationships and providing high-quality feedback to product teams.