Remote Field Access Manager — Payer & Patient Access

Merck; Helena (MT); Remote; USD 117,000 - 184,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid holidays and vacation

Sick days

Job summary

Merck is seeking a Field Access Manager to serve as the subject-matter expert on access-related issues for healthcare professionals and organizations. You will work remotely and in the field to support timely patient access to therapy, collaborating with cross-functional teams and payer stakeholders.

The role requires deep knowledge of Medicare, Medicaid, and commercial coverage, with 20-25% travel within the assigned territory.

Qualifications

• Bachelor’s Degree required.
• Minimum of 7 years’ experience in patient support, Pharmaceutical/healthcare sales or operations, or reimbursement support.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes.
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
• Must reside in the assigned territory with 20-25% travel and ability to work remotely.

Responsibilities

• Provide information and education to HCP accounts on patient access, including benefit verification, prior authorization, appeals, and patient support programs.
• Analyze access trends.
• Partner cross-functionally to identify and address barriers to patient access and support patient satisfaction.
• Build collaborative relationships with internal stakeholders to support seamless patient access to therapy; monitor payer trends.
• Provide access information to HCP offices and education to field teams.
• Escalate and coordinate on access issues with third parties including hub vendor.
• Provide education and support on Specialty Pharmacy issues.
• Explain how products are covered under different benefit designs (Commercial, Medicare, Medicaid).
• Educate HCP offices on the product hub program and patient support offerings.
• Demonstrate knowledge of access resources and payer policies; attend National and Regional Meetings.

Skills

Benefit verification

Prior authorization

Appeals process

Patient assistance programs

HIPAA compliance

Hub coordination

Cross-functional collaboration

Payer coverage knowledge

Communication with HCPs

Remote field work

Education

Bachelor’s Degree

Job description

Merck is seeking a Field Access Manager to serve as the subject-matter expert on access-related issues for healthcare professionals and organizations. You will work remotely and in the field to support timely patient access to therapy, collaborating with cross-functional teams and payer stakeholders.

The role requires deep knowledge of Medicare, Medicaid, and commercial coverage, with 20-25% travel within the assigned territory.