Remote Field Access Manager

MSD; Austin (TX); Remote; USD 117,000 - 184,000; Full time

Job summary

MSD is seeking a Field Access Manager to serve as the subject‑matter expert on access issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), coordinating with patient support, market access, and field sales to ensure timely patient access to therapy.

This remote/field-based role analyzes access issues, educates providers on access processes and payer coverage, and coordinates with hub vendors for patient cases across assigned geography, while collaborating with

Qualifications

• Bachelor’s Degree required.
• 7+ years’ experience in patient support, Pharmaceutical /healthcare sales or operations, or reimbursement support.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial).
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
• Exhibit competent understanding of hub and patient support activities.
• Proven ability to manage multiple priorities in a remote environment with 20-25% travel; Must reside in the New Orleans area assigned territory/metro area.
• Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goals.
• Must be at least 21 years old with a valid driver’s license and a clean driving record.
• Excellent interpersonal and communication skills; demonstrated ability to engage and influence multiple stakeholders across teams and disciplines.

Responsibilities

• Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats.
• Analyze access trends.
• Partner cross‑functionally to identify and address barriers to patient access and supporting patient satisfaction.
• Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
• Monitor payer trends to address access barriers.
• Provide access information to HCP offices.
• Provide access education to field teams upon approved direction.
• Escalate and coordinate on access issues with third parties including hub vendor.
• Provide education and support on Specialty Pharmacy issues.
• Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid).
• Answer questions about coverage, including payer‑specific access questions.
• Maintain deep knowledge of regional and national market dynamics, and payer coverage policies.
• Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans.
• Educate and update HCPs on key private and public payer coverage and changes that impact access for patients.
• Support patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures.
• Educate HCP offices on the product hub program including, e.g., patient support offerings, financial assistance and hub educational resources.
• Demonstrate knowledge of and communicate information about access resources and payer processes/policies.
• Attend National and Regional Meetings.

Skills

Adaptability

Clinical Care

HIPAA Regulations

Market Access

Data Analysis

Health Economics

Medicare Part B

Patient Engagement

Patient Assistance

Multidisciplinary Teamwork

Education

Bachelor’s Degree

Job description

MSD is seeking a Field Access Manager to serve as the subject‑matter expert on access issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), coordinating with patient support, market access, and field sales to ensure timely patient access to therapy.

This remote/field-based role analyzes access issues, educates providers on access processes and payer coverage, and coordinates with hub vendors for patient cases across assigned geography, while collaborating with