Remote Federal IT Support Specialist

NuAxis Innovations; Milwaukee (WI); Remote; USD 42,000 - 62,000; Full time

Job summary

NuAxis Innovations seeks a Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, and tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintaining clear customer communication.

You will support VPN, Microsoft 365, Windows and Mac devices, and collaborate with IT teams to improve service delivery through well-documented procedures and

Qualifications

• HDI Analyst Certification required within 10 business days of hire.
• CompTIA A+ Certification required within 90 days of hire.
• Bachelor’s Degree preferred.

Responsibilities

• Provide remote and deskside computer support through phone, email, chat, and other approved channels.
• Own, track, troubleshoot, document, resolve, and escalates IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools.
• Fulfill requests within SLAs, provide timely customer status updates, and proactively escalates issues that cannot be resolved within established timeframes.
• Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications.
• Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery.
• Create, update, and retire help desk and computer support documentation as needed.

Skills

Critical thinking (problem solving)

Active listening

Written communication

Verbal communication

ITIL Foundations

Education

HDI Analyst Certification

CompTIA A+ Certification

Bachelor’s Degree preferred

Tools

Remedy Service Management

Microsoft Entra ID

Microsoft Azure

Microsoft Intune

Job description

NuAxis Innovations seeks a Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, and tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintaining clear customer communication.

You will support VPN, Microsoft 365, Windows and Mac devices, and collaborate with IT teams to improve service delivery through well-documented procedures and