Remote Federal Data Center Support Technician

Hewlett Packard Enterprise; Virginia; On-site; USD 93,000 - 214,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise is seeking a Federal Installation Support Service Technician in Manassas, VA, for a multi-year contract. The role involves lifecycle and incident management of data center infrastructure on a large government contract, requiring US Citizenship and TS/SCI with Full Scope Poly.

Onsite daily work with flexibility for evenings or weekends. Key responsibilities include maintaining network gear, assisting in installations, monitoring IT infrastructure, mentoring teammates,

Qualifications

• Linux systems knowledge preferred with troubleshooting experience.
• Strong ITSM knowledge; ITIL certification preferred.
• Experience working in customer environments.
• ServiceNow experience; CCNA and Security+ certifications are a plus.

Responsibilities

• Maintain data center network and internal system network gear on a large Federal Government contract.
• Assist in system installations and troubleshooting per standards.
• Monitor systems and IT infrastructure with provided tools and respond by severity.
• Mentor team members and engage with customers and vendors on complex issues.
• Escalate issues when necessary and support proactive account strategies.
• Deliver high-level technical and operational expertise and stay current with trends.

Skills

Linux systems knowledge

ITSM familiarity

Network engineering experience

Troubleshooting

Mentoring/team collaboration

Education

Bachelor's Degree in Computer Science, Information Systems, Engineering or related

CCNA certification

Security+ certification

ITIL knowledge

Tools

ServiceNow

Job description

Hewlett Packard Enterprise is seeking a Federal Installation Support Service Technician in Manassas, VA, for a multi-year contract. The role involves lifecycle and incident management of data center infrastructure on a large government contract, requiring US Citizenship and TS/SCI with Full Scope Poly.

Onsite daily work with flexibility for evenings or weekends. Key responsibilities include maintaining network gear, assisting in installations, monitoring IT infrastructure, mentoring teammates,