Remote Federal Data Center Support Technician
Hewlett Packard Enterprise Development LP
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Benefits offered by this job
Job summary
Hewlett Packard Enterprise is seeking a Federal Installation Support Service Technician in Manassas, VA, for a multi-year contract. The role involves lifecycle and incident management of data center infrastructure on a large government contract, requiring US Citizenship and TS/SCI with Full Scope Poly.
Onsite daily work with flexibility for evenings or weekends. Key responsibilities include maintaining network gear, assisting in installations, monitoring IT infrastructure, mentoring teammates,
Qualifications
- Linux systems knowledge preferred with troubleshooting experience.
- Strong ITSM knowledge; ITIL certification preferred.
- Experience working in customer environments.
- ServiceNow experience; CCNA and Security+ certifications are a plus.
Responsibilities
- Maintain data center network and internal system network gear on a large Federal Government contract.
- Assist in system installations and troubleshooting per standards.
- Monitor systems and IT infrastructure with provided tools and respond by severity.
- Mentor team members and engage with customers and vendors on complex issues.
- Escalate issues when necessary and support proactive account strategies.
- Deliver high-level technical and operational expertise and stay current with trends.
Skills
Education
Tools
Job description
Hewlett Packard Enterprise is seeking a Federal Installation Support Service Technician in Manassas, VA, for a multi-year contract. The role involves lifecycle and incident management of data center infrastructure on a large government contract, requiring US Citizenship and TS/SCI with Full Scope Poly.
Onsite daily work with flexibility for evenings or weekends. Key responsibilities include maintaining network gear, assisting in installations, monitoring IT infrastructure, mentoring teammates,
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