Federal Installation Support Service Technician, Manassas, VA, TS/SCI, FSP, Onsite

Hewlett Packard Enterprise; Virginia; On-site; USD 93,000 - 214,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise is seeking a Federal Installation Support Service Technician in Manassas, VA, for a multi-year contract. The role involves lifecycle and incident management of data center infrastructure on a large government contract, requiring US Citizenship and TS/SCI with Full Scope Poly.

Onsite daily work with flexibility for evenings or weekends. Key responsibilities include maintaining network gear, assisting in installations, monitoring IT infrastructure, mentoring teammates,

Qualifications

• Linux systems knowledge preferred with troubleshooting experience.
• Strong ITSM knowledge; ITIL certification preferred.
• Experience working in customer environments.
• ServiceNow experience; CCNA and Security+ certifications are a plus.

Responsibilities

• Maintain data center network and internal system network gear on a large Federal Government contract.
• Assist in system installations and troubleshooting per standards.
• Monitor systems and IT infrastructure with provided tools and respond by severity.
• Mentor team members and engage with customers and vendors on complex issues.
• Escalate issues when necessary and support proactive account strategies.
• Deliver high-level technical and operational expertise and stay current with trends.

Skills

Linux systems knowledge

ITSM familiarity

Network engineering experience

Troubleshooting

Mentoring/team collaboration

Education

Bachelor's Degree in Computer Science, Information Systems, Engineering or related

CCNA certification

Security+ certification

ITIL knowledge

Tools

ServiceNow

Job description

Federal Installation Support Service Technician, Manassas, VA, TS/SCI, FSP, Onsite This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

This position will be part of a data center support team providing a range of services on a multi-year federal contract. Areas of responsibility will include lifecycle and incident management of data center infrastructure and various hardware and software platforms and tools. The team will deliver according to Service Level Agreements and ensure customer satisfaction. US Citizenship required.

Clearance: TS/SCI and Full Scope Poly required. Location: Manassas, VA. Onsite. Daily work required. Flexible to work evenings or weekends as needed.

Key Responsibilities

• Maintain data center network and internal system network gear on a large Federal Government contract.
• Assist in system installations and troubleshooting following government and company directed standards.
• Monitor systems and IT infrastructure with provided tools and respond appropriately based on severity and impact of an incident.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Resolve technical and some business incidents independently but recognize when escalation is required.
• Mentor/assist less‑experienced team members on complex incidents.
• Deliver strategic account support by proactively maintaining high‑level technical, operational expertise and understanding of industry trends.
• Review support plan for business indicators and map to company service solutions.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Provide suggestions for operational efficiencies and work across team to share best practices.
• Strong collaboration skills; works well on a team.
• Excellent listening, communication, and troubleshooting skills.
• Flexible, proactive, ability to work with minimal direction in an open and fast‑paced environment.
• Experience with configuration management tools.
• Proven hands‑on network engineering experience.
• Hands‑on experience with monitoring, network diagnostic and network analytic tools at Tier 2/3 support level.
• Proven track record of troubleshooting to resolve issues.
• Proven ability to perform network maintenance and system upgrades including service packs, patches, and security configurations.
• Experience monitoring network performance and ensure system availability and reliability.
• Demonstrated ability to monitor system resource utilization, trending, and capacity planning.

Desired Qualifications

• Linux systems knowledge preferred with troubleshooting experience.
• Strong knowledge of Information Technology Service Management, ITIL preferably.
• Experience working in customer environment.
• Ability to conduct on‑the‑job training, ServiceNow experience.
• CCNA certification.
• Education: Bachelors Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience.
• Security+ certification.

Job Level and Salary

Job: Services Job Level: Expert

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 92,600 - 213,500 in Virginia The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

What We Can Offer You

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights.

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I‑9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

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