Remote Federal Data Center Network Engineer (TS/SCI)

Hewlett Packard Enterprise; Virginia (MN); Hybrid; USD 93,000 - 214,000; Full time

Benefits offered by this job

Health benefits

Job summary

Hewlett Packard Enterprise is seeking an Expert-level Data Center Support professional for a multi-year federal contract based in Manassas, VA. The role is designated Remote/Teleworker but requires onsite daily work and flexibility for evenings or weekends.

You will manage lifecycle and incident handling of data center infrastructure, mentor team members, and act as trusted advisor to customers and sales teams while delivering high-availability services under SLAs.

Qualifications

• Bachelor's Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience
• Security+ certification
• CCNA certification (desirable)

Responsibilities

• Maintain data center network and internal system network gear on a large Federal Government contract.
• Assist in system installations and troubleshooting following government and company directed standards.
• Monitor systems and IT infrastructure with provided tools and respond appropriately based on severity and impact of an incident.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Resolve technical and some business incidents independently but recognize when escalation is required.
• Mentor/assist less-experienced team members on complex incidents
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Review support plan for business indicators and map to company service solutions.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Provide suggestions for operational efficiencies and work across team to share best practices.

Skills

Strong collaboration

Excellent listening

Communication skills

Troubleshooting skills

Configuration management tools

Network engineering

Monitoring and diagnostics

Capacity planning

Education

Bachelor's Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience

Security+ certification

CCNA certification

Tools

ServiceNow

Job description

Hewlett Packard Enterprise is seeking an Expert-level Data Center Support professional for a multi-year federal contract based in Manassas, VA. The role is designated Remote/Teleworker but requires onsite daily work and flexibility for evenings or weekends.

You will manage lifecycle and incident handling of data center infrastructure, mentor team members, and act as trusted advisor to customers and sales teams while delivering high-availability services under SLAs.