Remote FAQ & Knowledge-Base Coordinator

Hrstalentsolutions; Cincinnati (OH); Remote; USD 54,000 - 57,000; Full time

Job summary

Hrstalentsolutions is seeking an Internal FAQ Request Coordinator to join a remote office administration team. You will collect questions, verify existing answers, and route unresolved topics to the appropriate document owner.

This role emphasizes clear notes, avoiding guesswork, and maintaining a searchable tracker. Prior customer service or knowledge-base experience helps, but beginners are welcome; training on internal guides will be provided.

Qualifications

• Prior customer service, office administration, or knowledge-base experience is useful, but beginners are welcome.
• Strong attention to detail and notes to distinguish official answers from guesses.
• Ability to search and link to current approved FAQ material.

Responsibilities

• Read assigned questions from an internal inbox or form.
• Search current approved FAQ material for relevant answers.
• Provide a specific section or link when guidance is clear.
• Log missing, conflicting, or hard-to-find topics for review.
• Remove unnecessary personal detail from a general topic summary.
• Track ownership and status until an authorized answer is available.
• Check published updates against the original question.

Skills

Customer service

Office administration

Knowledge-base

Tools

FAQ system

Job description

Hrstalentsolutions is seeking an Internal FAQ Request Coordinator to join a remote office administration team. You will collect questions, verify existing answers, and route unresolved topics to the appropriate document owner.

This role emphasizes clear notes, avoiding guesswork, and maintaining a searchable tracker. Prior customer service or knowledge-base experience helps, but beginners are welcome; training on internal guides will be provided.