Internal FAQ Specialist (Remote)

Hrstalentsolutions; Cincinnati (OH); Remote; USD 54,000 - 57,000; Full time

Job summary

Hrstalentsolutions is seeking an Internal FAQ Request Coordinator for a remote Office Administration role. You will collect questions from an online inbox, verify answers in approved FAQ materials, and route unresolved topics to the document owner to ensure accurate guidance.

You will group similar questions, avoid posting policies, and track status until an approved answer is published. This entry-level friendly position emphasizes curiosity, clear notes, and careful routing to support

Qualifications

• Background in customer service or office administration preferred.
• Experience with knowledge bases is helpful; beginners welcome.
• Curiosity, clear note-taking, and disciplined routing are essential.

Responsibilities

• Read assigned questions from an internal online inbox or form.
• Search current approved FAQ material for a relevant answer.
• Provide a specific section or link when guidance is clear.
• Log missing, conflicting, or hard-to-find topics for review.
• Remove unnecessary personal detail from a general topic summary.
• Track ownership and status until an authorized answer is available.
• Check a published update against the original question.

Skills

Customer service

Knowledge base usage

Documentation

Attention to detail

Job description

Hrstalentsolutions is seeking an Internal FAQ Request Coordinator for a remote Office Administration role. You will collect questions from an online inbox, verify answers in approved FAQ materials, and route unresolved topics to the document owner to ensure accurate guidance.

You will group similar questions, avoid posting policies, and track status until an approved answer is published. This entry-level friendly position emphasizes curiosity, clear notes, and careful routing to support