Remote Internal FAQ Administrator & Knowledge-Base Tracker

HRS Talent Solutions; Cincinnati (OH); Remote; USD 54,000 - 57,000; Full time

Job summary

HRS Talent Solutions is seeking an Internal FAQ Administration Assistant to support remote office operations. This full-time role focuses on consolidating recurring questions, routing unresolved topics, and ensuring references link to approved materials.

You will read inquiries from an internal tracker, search for existing answers, log gaps, and help keep the FAQ content accurate. Beginners welcome; training provided.

Qualifications

• Customer service experience is useful.
• Office administration experience preferred.
• Familiarity with knowledge-base tools is a plus.

Responsibilities

• Read assigned questions from an internal online inbox or form.
• Search current approved FAQ material for a relevant answer.
• Provide a specific section or link when the guidance is clear.
• Log missing, conflicting, or hard-to-find topics for review.
• Remove unnecessary personal detail from a general topic summary.
• Track ownership and status until an authorized answer is available.
• Check a published update against the original question.

Skills

Customer service

Office administration

Knowledge-base familiarity

Job description

HRS Talent Solutions is seeking an Internal FAQ Administration Assistant to support remote office operations. This full-time role focuses on consolidating recurring questions, routing unresolved topics, and ensuring references link to approved materials.

You will read inquiries from an internal tracker, search for existing answers, log gaps, and help keep the FAQ content accurate. Beginners welcome; training provided.