Remote Family Success & Retention Manager

Edovate Learning Corp.; Catasauqua (Lehigh County); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/*Dental/*Vision benefits

401(k)

PTO

Short/Long Term Disability

Job summary

Edovate Learning Corp. is seeking a Family Success & Retention Manager to support homeschooling families across Bridgeway Academy and our brands.

You will partner with advisors and the Student Success team to guide families through challenges, connect them with resources, and help tailor a homeschool experience that works. In this fully remote role, you’ll nurture first-year families, develop coaching materials with the curriculum team, create parent groups, and run non-sales exit conversations

Qualifications

• 3+ years in a family-facing, student services, customer success, case management, or retention role.
• K-12, online, or homeschool experience preferred; supportive families of students with learning differences is a plus.
• Strong communication by phone, video, and email, and listening skills.

Responsibilities

• Support families facing challenges or considering leaving, coordinating with teams.
• Help first-year families get off to a strong start and build confidence in homeschool journey.
• Collaborate with curriculum team to develop coaching resources for parents.
• Build community through parent groups, peer-support, and family coffee chats.
• Conduct non-sales exit conversations and share learnings to improve retention.
• Connect families with resources, including payment and funding options.
• Track trends and outcomes to guide support strategies.

Skills

Customer service

Communication

Organization

Problem solving

Education

Bachelor's degree (education or related field)

Tools

Microsoft 365

HubSpot CRM

Student Information System

Job description

Edovate Learning Corp. is seeking a Family Success & Retention Manager to support homeschooling families across Bridgeway Academy and our brands.

You will partner with advisors and the Student Success team to guide families through challenges, connect them with resources, and help tailor a homeschool experience that works. In this fully remote role, you’ll nurture first-year families, develop coaching materials with the curriculum team, create parent groups, and run non-sales exit conversations