Remote Family Success & Retention Manager

Bridgeway Academy; Pennsylvania; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Job summary

Bridgeway Academy is seeking a Family Success & Retention Manager to support homeschooling families, collaborate with advisors and Student Success teams, and build coaching resources. This fully remote role focuses on keeping families engaged and confident throughout their homeschool journey.

You will partner with curriculum and resource teams, conduct exit conversations, and help families access payment options while tracking outcomes to drive improvements.

Qualifications

• 3+ years in a family-facing, student services, customer success, case management, or retention role.
• K-12, online, or homeschool experience preferred; experience supporting families of students with learning differences is a plus.
• Warm, clear communication by phone, video, and email, and a genuine ability to listen.
• Sound judgment about when to resolve an issue, when to bring others in, and when to escalate.
• Strong organization, follow-through, and comfort working with data.
• Proficiency with Microsoft 365; experience with a CRM (HubSpot preferred) or student information system.
• Comfort learning new tools, including AI.
• Bachelor's degree in education, counseling, social work, communications, business, or related field, or equivalent experience.

Responsibilities

• Support families facing challenges or considering leaving, coordinating with our teams.
• Help first-year families get off to a strong start and feel confident in their homeschool journey.
• Partner with our curriculum team to develop coaching resources for parents.
• Build community through parent groups, peer-support, and family coffee chats.
• Conduct non-sales exit conversations and share learnings to improve.
• Connect families with resources including payment and funding options.
• Track trends and outcomes to guide how we support families.

Skills

Experience in family-facing roles

Strong communication (phone, video, &‑

Problem solving

Organizational skills

Adaptability to new tools

Education

Bachelor's degree in education, counseling, social work, communications, business, or related field

Tools

Microsoft 365

HubSpot CRM

Student Information System

Job description

Bridgeway Academy is seeking a Family Success & Retention Manager to support homeschooling families, collaborate with advisors and Student Success teams, and build coaching resources. This fully remote role focuses on keeping families engaged and confident throughout their homeschool journey.

You will partner with curriculum and resource teams, conduct exit conversations, and help families access payment options while tracking outcomes to drive improvements.