Remote Facility Maintenance Account Lead

Allied National Services; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working environment

Career advancement opportunities

Professional development and training

Job summary

Allied National Services seeks a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. In this role, you will be the primary point of contact for clients, ensuring their facility maintenance needs are met efficiently. You will cultivate strong client relationships, coordinate maintenance services, and provide expert guidance on best practices.

Ideal candidates will have a solid background in facility maintenance, outstanding customer service skills, and experience working independently. Join a supportive team culture focused on your success.

Qualifications

• Experience in facility maintenance operations, including HVAC, plumbing, and electrical.
• Proven success in account management within the facility maintenance industry.
• Excellent communication skills to explain complex concepts.
• Ability to manage multiple client accounts effectively.
• Experience working independently in remote environments.

Responsibilities

• Cultivate client relationships and ensure satisfaction.
• Respond to service requests and coordinate maintenance.
• Troubleshoot issues and provide customer-centered solutions.
• Maintain accurate records of services and performance.
• Advocate for clients' needs internally within the company.

Skills

Facility Maintenance Experience

Customer Service

Organizational Skills

Problem-solving

Communication

Tools

Maintenance Management Software

CRM Tools

Job description

Allied National Services seeks a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. In this role, you will be the primary point of contact for clients, ensuring their facility maintenance needs are met efficiently. You will cultivate strong client relationships, coordinate maintenance services, and provide expert guidance on best practices.

Ideal candidates will have a solid background in facility maintenance, outstanding customer service skills, and experience working independently. Join a supportive team culture focused on your success.