Account Manager I, Facilities Maintenance

PHFM | Facilities Maintenance - Interior & Exterior Services; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Short-Term/Long-Term Disability and生命、

Job summary

PHFM | Facilities Maintenance - Interior & Exterior Services in New York seeks an Account Manager I to join a dynamic team. You will work with leadership to oversee and execute customer maintenance requests in a fast-paced, high-volume environment while building long-term client relationships.

This role emphasizes professional development, KPI-driven performance, and collaboration with third-party vendor partners to maximize service quality and profitability.

Qualifications

• Minimum of 3 years of experience in account management; facilities maintenance/construction background a plus.
• Previous experience in construction management preferred.

Responsibilities

• Oversee and execute customer maintenance requests and programs in a fast-paced, high-volume environment.
• Develop relationships and partner with third-party vendor partners.
• Manage high-volume service requests through the work order lifecycle to meet KPI requirements and profitability.
• Utilize phone, email, and CMMS systems to communicate with stakeholders.
• Dispatch vendor partners and ensure timely arrivals per schedule.
• Input data into systems and maintain accurate documentation of service requests.

Skills

Account management

Customer relationship

Microsoft Office

Excel

CMMS systems

Vendor coordination

Tools

CMMS software

MS Excel

MS Office Suite

Job description

Description

We are looking for an ACCOUNT MANAGER to join our team! Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s In It For YOU

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities
• Ongoing professional development and continuing professional education.

What YOU Will Do

As the Account Manager I, you will work within a dynamic team while working directly with leadership. In this role you will leverage leadership skills and experience to oversee and execute customer maintenance requests and programs in a fast-paced high-volume environment while developing relationships and partnering with third-party vendor partners.

Essential Duties And Responsibilities

• Effectively manage a high-volume assignment of service requests through the work order life cycle to ensure completion with all predefined KPI requirements while maintaining profitability.
• Utilize phone, email, and multiple CMMS systems to provide timely and accurate communication on work orders or other assignments to all stakeholders.
• Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
• Source potential vendor partners to develop partnerships while negotiating rates to maximize profitability.
• Input necessary data into computer system to track and follow up on customer requests.
• Keep accurate data and documentation of service requests.
• Ability to analyze customer inquiries and determine means of resolution pertaining to scope of services and make appropriate suggestions to resolve the problem.
• Communicate in a professional manner both written and verbally when communicating with customers.
• Ability to answer the phone and/or email promptly. Position involves heavy phone and email traffic inbound/outbound with customers and service providers.
• Manage and maintain all external relationships equally and effectively inclusive of, but not limited to clients and vendor partners.
• Provide leadership and support to team members
• Ability to prioritize tasks with conflicting deadlines.
• Ability to work collaboratively within a team but also independently
• Assist with daily reporting and identification of priorities across team members.
• Ability to host and display professional verbal communication in team and client meetings.
• Assist leadership with root cause analysis and develop action plans to prevent.
• Detail oriented while ensuring compliance to process and procedures.
• Assist and/or monitor after-hours requests when needed on evenings, weekends, and holidays.
• Ability to remain calm and composed when dealing with an ever-changing environment and high demands
• Performs other duties as required by leadership.
• Perform additional tasks as assigned.

What YOU Bring

• Minimum of 3 years of experience in account management Previous experience in Facilities Maintenance/Construction a plus.
• Previous experience in construction management preferred.

Technical Skills

Familiar with CMMS systems Proficient in Microsoft Office Applications Intermediate to advanced Excel skills necessary.

Equal Opportunity Employer/Disability/Veterans

Work Environment / Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability to read and understand work instructions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.