Remote Facility Maintenance Client Success Manager

Allied National Services; Virginia Beach (VA); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working environment

Opportunities for growth

Collaborative team culture

Professional development and training

Job summary

Allied National Services is seeking a Facility Maintenance Customer Service Account Manager to join their remote team. The successful candidate will ensure clients receive top-tier service for their facility maintenance needs, acting as their primary contact.

Responsibilities include managing service requests, resolving issues, and fostering strong client relationships. The ideal candidate will have experience in facility maintenance and outstanding customer service skills.

This role offers a competitive salary and a flexible, supportive work environment.

Qualifications

• Strong understanding of facility maintenance operations including HVAC, electrical, plumbing.
• Proven experience in customer service or account management.
• Ability to explain complex concepts clearly.

Responsibilities

• Cultivate strong relationships with clients for satisfaction.
• Respond to client inquiries and service requests.
• Coordinate maintenance services ensuring timely execution.
• Troubleshoot and resolve customer issues with empathy.
• Collaborate with teams to ensure service delivery.

Skills

Facility Maintenance Experience

Customer Service Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Tools

Maintenance Management Software

CRM Tools

Job description

Allied National Services is seeking a Facility Maintenance Customer Service Account Manager to join their remote team. The successful candidate will ensure clients receive top-tier service for their facility maintenance needs, acting as their primary contact.

Responsibilities include managing service requests, resolving issues, and fostering strong client relationships. The ideal candidate will have experience in facility maintenance and outstanding customer service skills.

This role offers a competitive salary and a flexible, supportive work environment.