Facilities Maintenance Account Manager I

PHFM; Westerville (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement Plan with company match

Paid time off and company holidays

Wellness activities

Ongoing professional development

Job summary

A leading facilities management firm is seeking an experienced Account Manager to oversee service requests and vendor partnerships. This role requires a minimum of 3 years of account management experience, preferably in Facilities Maintenance or Construction. The ideal candidate will utilize CMMS systems and Microsoft Office to provide exceptional customer service and manage high-volume tasks efficiently. Join a dynamic team with opportunities for professional growth and competitive benefits.

Qualifications

• Minimum of 3 years of experience in account management.
• Experience in Facilities Maintenance/Construction is a plus.
• Previous experience in construction management preferred.

Responsibilities

• Manage high-volume service requests to ensure completion within KPI requirements.
• Communicate with stakeholders using phone, email, and CMMS systems.
• Dispatch vendor partners and negotiate rates to maximize profitability.
• Track customer requests and maintain accurate data.

Skills

Account management experience

Leadership skills

CMMS systems familiarity

Proficient in Microsoft Office Applications

Intermediate to advanced Excel skills

Job description

A leading facilities management firm is seeking an experienced Account Manager to oversee service requests and vendor partnerships. This role requires a minimum of 3 years of account management experience, preferably in Facilities Maintenance or Construction. The ideal candidate will utilize CMMS systems and Microsoft Office to provide exceptional customer service and manage high-volume tasks efficiently. Join a dynamic team with opportunities for professional growth and competitive benefits.