Onsite IT Support Specialist for Windows 11 & M365

Aston Carter; Sterling (VA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Aston Carter is seeking a Tech Support professional to provide hands-on and phone-based IT assistance in a Sterling, VA branch. You will troubleshoot hardware and software, manage user accounts, and help maintain the intranet and end-user devices in a fast-paced environment.

You will work with Microsoft 365, Intune, SharePoint, Azure AD, and various ticketing and compliance processes, documenting actions clearly and communicating with non-technical users to ensure smooth operations.

Qualifications

• 3+ years of customer service in a tech-enabled environment.
• Clear communication with peers, leaders, contractors and vendors.
• Proficiency with Microsoft 365 apps and services.
• Strong Windows 11 installation, configuration, and troubleshooting skills.
• Basic network troubleshooting knowledge (DNS, DHCP, HTTP).
• Experience managing mobile devices with enterprise MDM.
• Proficient in Active Directory administration and maintenance.
• Ability to diagnose and resolve hardware, software and network issues.
• Capability to document steps for IT compliance and reporting.

Responsibilities

• Provide phone and on-site technical support to all computer users in the branch office.
• Serve as the first line of technical support for all Help Desk calls and tickets.
• Track and update status of all service requests in the tracking system.
• Support and maintain the company intranet site for end users.
• Assist in overseeing custom database projects and coordination.
• Order IT supplies and equipment as directed for timeliness.
• Install, configure, or change hardware to meet needs.
• Create/modify/terminate user accounts in relevant systems.
• Perform and oversee software installations and upgrades.
• Upgrade hardware components as requested by stakeholders.
• Administer Active Directory including user/group management.
• Troubleshoot issues across information systems including OS and apps.
• Document all tracking/reporting activities for IT compliance.
• Use Help Desk ticketing software to manage incidents and requests.
• Support Microsoft 365 apps and services including Intune, Teams, SharePoint, Azure AD.
• Assist with mobile device management for Android and iOS devices.
• Manage high-priority projects with clear stakeholder communication.
• Explain IT concepts in simple terms to non-technical users.
• Help train end users to be more self-sufficient with technology.

Skills

Customer service

Communication skills

Microsoft 365 apps

Windows 11 troubleshooting

Network basics

Mobile device management

Active Directory

Problem solving

Independent work

Tools

Cherwell

Zendesk

ServiceNow

Intune

Teams

SharePoint

Azure AD

MDM solutions

EDR solutions

Trimble Accubid

Bluebeam Revu

Smartsheet

Job description

Aston Carter is seeking a Tech Support professional to provide hands-on and phone-based IT assistance in a Sterling, VA branch. You will troubleshoot hardware and software, manage user accounts, and help maintain the intranet and end-user devices in a fast-paced environment.

You will work with Microsoft 365, Intune, SharePoint, Azure AD, and various ticketing and compliance processes, documenting actions clearly and communicating with non-technical users to ensure smooth operations.