Remote Express Lane Operator Toll & Traffic Oversight

Iteris; San Francisco (CA); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

401(k) with immediate matching and no”

Generous Paid-Time-Off [PTO] benefits

Comprehensive medical, dental, and viz

Life insurance

Medical reimbursement plans

Disability coverage

Education assistance program

Job summary

Iteris, Inc. is seeking an Express Lane Operator to identify, communicate, and document roadway and tolling events within MTC’s Express Lane Network. The role requires coordination with agency staff and a focus on incident response and system performance.

The position pays $41.37 per hour, with weekend work and after-hours shifts. Strong communication, teamwork, and analytical skills are essential, along with familiarity with Microsoft Office and transport operations.

Qualifications

• Associates degree or higher (preferred).
• Experience working in a team environment.
• Weekend availability and will be utilized as needed for weekday operations.
• Excellent communication and interpersonal skills.
• Extensive computing and Microsoft Office experience.
• Strong analytical and critical thinking.
• Strong organizational skills and ability to multitask.
• Strong work ethic.
• Interest in Bay Area transportation and regional government.
• Flexibility and time management.

Responsibilities

• Respond to, communicate, and document roadway incidents occurring within MTC’s Express Lane Roadway Network
• Identify, communicate, and document Toll Collection System (TCS) issues and failures
• Monitor and evaluate MTC’s Dynamic Pricing Algorithm, and recommend changes to toll prices based on current traffic conditions
• Coordinate with agency and consultant staff on incident response and issue resolution
• Perform ad-hoc and scheduled operational and system audits
• Prepare daily, weekly, and monthly reports
• Prepare and send the shift report
• Provide after hours and emergency system performance support
• Perform other duties as assigned

Skills

Teamwork

Communication

Interpersonal skills

Analytical thinking

Multitasking

Time management

Flexibility

Work ethic

Microsoft Office experience

Education

Associate degree or higher

Tools

Microsoft Office

Job description

Iteris, Inc. is seeking an Express Lane Operator to identify, communicate, and document roadway and tolling events within MTC’s Express Lane Network. The role requires coordination with agency staff and a focus on incident response and system performance.

The position pays $41.37 per hour, with weekend work and after-hours shifts. Strong communication, teamwork, and analytical skills are essential, along with familiarity with Microsoft Office and transport operations.