Express Lanes Operator [San Francisco]

Iteris, Inc.; San Francisco (CA); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

401(k) with immediate matching

Generous PTO

Medical, dental, and vision coverage

Life insurance

Medical reimbursement plans

Disability coverage

Education assistance program

Job summary

Iteris, Inc. seeks an Express Lane Operator to identify, communicate, and document events in the MTC Express Lane Network. The role monitors toll pricing and messaging, coordinating with agency staff and consultants to resolve incidents and ensure smooth operations.

Responsibilities include daily incident response, TCS issue tracking, and performance reporting, with after-hours support. Weekend staffing may be required, and familiarity with transportation management is a plus.

Qualifications

• Associates degree or higher preferred.
• Strong communication and teamwork.
• Proficient in MS Office and computing.
• Public sector/transportation familiarity is a plus.
• Weekend work may be required as needed for operations.

Responsibilities

• Respond to and document roadway incidents within MTC’s Express Lane network.
• Identify and document Toll Collection System (TCS) issues and failures.
• Monitor dynamic pricing and recommend toll price changes based on traffic."
• Coordinate incident response with agency and consultant staff
• Prepare daily, weekly, and monthly reports; send shift reports as required
• Provide after-hours and emergency system performance support
• Perform other duties as assigned

Skills

Teamwork

Communication

Microsoft Office

Analytical thinking

Organizational skills

Time management

Flexibility

Education

Associates degree or higher

Tools

Microsoft Office

Job description

Iteris is seeking an Express Lane Operator identifies, communicates, and documents roadway and tolling system events occurring within the Metropolitan Transportation Commission’s Express Lane (EL) Network. The Express Lane Operator is also responsible for monitoring and recommending changes to toll rates and/or sign messaging based on current traffic conditions and roadway incidents. This position requires working closely with multiple agency and consultant staff from the Metropolitan Transpiration Commission (MTC), Caltrans District 4 Transportation Management Center, toll system developer, TransCore, and MTC’s toll advisor.

What You Will Be Doing

• Respond to, communicate, and document roadway incidents occurring within MTC’s Express Lane Roadway Network
• Identify, communicate, and document Toll Collection System (TCS) issues and failures
• Monitor and evaluate MTC’s Dynamic Pricing Algorithm, and recommend changes to toll prices based on current traffic conditions
• Coordinate with agency and consultant staff on incident response and issue resolution
• Perform ad-hoc and scheduled operational and system auditsPrepare daily, weekly, and monthly reports
• Prepare and send the shift report
• Provide after hours and emergency system performance support
• Perform other duties as assigned

What You Need To Be Successful In This Role

• Associates degree or higher (preferred)
• Experience working in a team environment
• Previous transportation management experience is a plus, but is not required
• Required to work weekends and will be utilize as needed for weekday operations.
• Commitment to outstanding client relations
• Excellent communication and interpersonal skills
• Extensive computing and Microsoft Office experience
• Strong analytical and critical thinking
• Strong organizational skills and ability to multitask
• Strong work ethic
• Interest in Bay Area transportation and regional government
• Flexibility and time management

Iteris anticipates paying an hourly rate of $41.37 for this role.

#REMOTE

#expresslanesoperator

What’s In It For You

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris’ cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris’ advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris’ website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva’s website at www.almaviva.it.

Iteris, Inc. is an Affirmpitive Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.