Express Lanes Supervisor [San Francisco, CA]

Iteris, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 61,000 - 68,000; Full time

Job summary

Iteris, Inc. in San Francisco, CA, is seeking an Express Lanes Supervisor to support day‑to‑day operations at the ROC. The role focuses on supervising operators, providing training, and coordinating with partner agencies to meet performance goals.

You will monitor toll equipment status, document incidents, and ensure SOPs are followed while supporting peak periods and ad hoc projects. This position offers an engaging transportation technology environment.

Qualifications

• Three+ years of experience in transportation, public safety, and/or commercial operations.
• One year of client service experience.
• Excellent communication and interpersonal skills with clients/partner agencies.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Ability to train others and lead by example.
• Strong analytical and organizational skills.

Responsibilities

• Support the Express Lanes Operations Manager with day-to-day operations at the Regional Operations Center.
• Monitor, report, and document toll system equipment status and roadway incidents.
• Supervise Express Lanes Operators and provide guidance and training.
• Lead and mentor staff and coordinate with multiple agency and consultant partners.
• Review shift reports and ensure SOP compliance.
• Prepare weekly system reports and assist with SOP updates.
• Act as essential personnel during emergencies and support operations needs.

Skills

Supervision & training

Client relations

Communication skills

Microsoft Office

Data entry & accuracy

Multitasking & time management

ITS knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Under the general direction of the Express Lanes Operations Manager, the Express Lanes Supervisor is responsible for supporting the Express Lanes Operations Manager with managing the day-to-day operations of the Bay Area Express Lanes. The Supervisor's role is to provide supervision, guidance, and training to Express Lanes Operators and to assist the Operations Manager in meeting and exceeding the contractual performance measures established for this operational team/work unit. This role is located at the Regional Operations Center (ROC) located at 375 Beale Street in San Francisco, CA.

What you will be doing:

• Support the Express Lanes Operations Manager with day-to-day operations of the Regional Operations Center including but not limited to monitoring,
• reporting, and documenting on toll system equipment status, roadway incidents, and the Express Lanes Dynamic Pricing Algorithm
• Supervise and lead the work of Express Lanes Operators and provide guidance and training
• Lead and mentor staff within the program consistent with program and Iteris values
• Coordinate and communicate with multiple agency and consultant partners and clients
• Monitor staff performance and attendance
• Review shift reports before they are sent to program management
• Ensure Express Lanes operations staff compliance with the Standard Operating Procedures (SOPs)
• Support Express Lanes operations tasks during peak travel periods and as needed
• Support Operations Manager with staff management
• Assist with preparation and development of training materials
• Assist with training of new hires and ongoing training
• Review and implement SOP updates with Express Lanes Operators
• Prepare weekly system reports as directed by the Express Lanes Operations Manager
• Review Toll System Integrator monthly/annual Preventive Maintenance activities
• Assist the Express Lanes Operations Manager with SOP updates
• Assist the Express Lanes Operations Manager with ad hoc projects as needed
• Cover the duties of the Express Lanes Operations Manager when absent
• Perform additional duties as assigned by the Express Lanes Operations Manager or Program Management
• Act as essential personnel during emergency events as needed to support MTC operations needs

What you need to be successful in this role:

• High School Degree, or equivalent
• Over three (3) years years of experience in transportation, public safety, and/or commercial operations
• One (1) year minimum client service/relations experience
• A successful candidate would exhibit the following: Commitment to outstanding client service
• Excellent communication and interpersonal skills, especially with clients and/or partner agencies
• Proficiency in computing and Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent computer and data entry skill with attention to detail and focus on accuracy
• Able to work in a small team environment
• Ability and desire to lead by example
• Experience training others
• Strong analytical and critical thinking skills
• Strong organizational skills and ability to multitask
• Strong work ethic
• Interest in Bay Area transportation and regional government
• General knowledge and interest in Intelligent Transportation Systems (ITS) and traffic management standards
• Flexibility and dependability
• Good time and task management skills
• Ability and willingness to work alternate schedules and function as essential personal (including during regional emergencies)

Iteris anticipates paying an hourly rate of $46.34 for this role.

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