Express Lanes Operator [Part-Time] [San Francisco]

Iteris; San Francisco (CA); On-site; USD 52,000 - 62,000; Part time

Benefits offered by this job

401(k) with immediate matching and no-

Generous PTO benefits

Medical, dental, and vision coverage

Life insurance

Medical reimbursement plans

Disability coverage

Education assistance program

Job summary

Iteris is seeking an Express Lane Operator to identify, communicate, and document roadway and tolling events within the MTC Express Lane Network. The role monitors toll rate changes based on traffic and coordinates with MTC, Caltrans, and TransCore.

Part-time with Saturday/Sunday shifts 9:00am–4:00pm and potential weekday support. The position pays an hourly rate of $41.37 and involves reporting, incident response, and system audits.

Qualifications

• Associates degree or higher preferred.
• Experience working in a team environment.
• Excellent communication and interpersonal skills.
• Strong analytical and critical thinking.
• Strong organizational skills and multitask capability.
• Flexibility and time management.
• Interest in Bay Area transportation and regional government.
• Commitment to outstanding client relations.
• Strong work ethic.

Responsibilities

• Respond to, communicate, and document roadway incidents within MTC's Express Lane network.
• Identify, communicate, and document Toll Collection System issues and failures.
• Monitor and evaluate Dynamic Pricing Algorithm, and recommend toll price changes.
• Coordinate with agency and consultant staff on incident response and issue resolution.
• Perform ad-hoc and scheduled operational and system audits.
• Prepare daily, weekly, and monthly reports.
• Prepare and send the shift report.
• Provide after-hours and emergency system performance support.
• Perform other duties as assigned.

Skills

Team environment experience

Excellent communication

Interpersonal skills

Microsoft Office

Analytical thinking

Organization & multitasking

Time management

Customer relations

Strong work ethic

Education

Associates degree or higher (preferred)

Tools

Microsoft Office

Job description

Iteris is seeking an Express Lane Operator identifies, communicates, and documents roadway and tolling system events occurring within the Metropolitan Transportation Commission's Express Lane (EL) Network. The Express Lane Operator is also responsible for monitoring and recommending changes to toll rates and/or sign messaging based on current traffic conditions and roadway incidents. This position requires working closely with multiple agency and consultant staff from the Metropolitan Transpiration Commission (MTC), Caltrans District 4 Transportation Management Center, toll system developer, TransCore, and MTC's toll advisor.

This is a part-time position working Saturdays and Sundays [9:00am - 4:00 pm]. In addition, the ideal candidate will be used as needed during weekday operations.

What you will be doing:

• Respond to, communicate, and document roadway incidents occurring within MTC's Express Lane Roadway Network
• Identify, communicate, and document Toll Collection System (TCS) issues and failures
• Monitor and evaluate MTC's Dynamic Pricing Algorithm, and recommend changes to toll prices based on current traffic conditions
• Coordinate with agency and consultant staff on incident response and issue resolution
• Perform ad-hoc and scheduled operational and system audits
• Prepare daily, weekly, and monthly reports
• Prepare and send the shift report
• Provide after hours and emergency system performance support
• Perform other duties as assigned

What you need to be successful in this role:

• Associates degree or higher (preferred)
• Experience working in a team environment
• Previous transportation management experience is a plus, but is not required
• Required to work weekends and will be utilize as needed for weekday operations.
• Commitment to outstanding client relations
• Excellent communication and interpersonal skills
• Extensive computing and Microsoft Office experience
• Strong analytical and critical thinking
• Strong organizational skills and ability to multitask
• Strong work ethic
• Interest in Bay Area transportation and regional government
• Flexibility and time management

Iteris anticipates paying an hourly rate of $41.37 for this role.

#REMOTE

#expresslanesoperator

What's in it for you:

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an affirmative action and equal employment opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.