Remote Exhibitor Support & Success Specialist

FREEMAN; Las Vegas (NV); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is seeking a customer service professional to process online exhibit and graphic upgrade orders, handle inquiries, and resolve questions with accuracy and courtesy. This remote-friendly role supports our Customer Experience team and collaborates with exhibitor services, billing, and internal departments.

You will respond to high volumes of calls, emails, and chats, guide customers through login and ordering, and help ensure satisfaction, retention, and timely resolution

Qualifications

• Two or more years of customer service experience.
• Ability to handle high volume inquiries and maintain accuracy.

Responsibilities

• Process online exhibit and graphic upgrade orders with internal teams.
• Respond to phone calls, emails and chats with high-quality service.
• Guide customers through online login and ordering; troubleshoot website issues.
• Resolve complex inquiries and complaints to retain customers and satisfaction.
• Enter orders with Passport, TSS and CSM systems; provide solution recommendations.

Skills

Customer service

Education

High School Diploma or Equivalent

Tools

Passport

TSS

CSM systems

Job description

The Freeman Company is seeking a customer service professional to process online exhibit and graphic upgrade orders, handle inquiries, and resolve questions with accuracy and courtesy. This remote-friendly role supports our Customer Experience team and collaborates with exhibitor services, billing, and internal departments.

You will respond to high volumes of calls, emails, and chats, guide customers through login and ordering, and help ensure satisfaction, retention, and timely resolution