Remote Exhibitor Support Specialist - Customer Experience

Freeman Company; Dallas (TX); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is seeking a customer-focused Exhibitor Support professional to manage online orders, assist with graphics upgrades, and respond to inquiries through phone, email, and chat. You will collaborate with internal teams to fulfill requests and maintain service excellence for exhibitors.

You will support a remote work schedule while contributing to a high-volume, fast-paced experience. A background in customer service and strong communication skills are essential.

Qualifications

• 2+ years of customer service experience.
• High School Diploma or Equivalent.
• Proficiency in handling inquiries via phone, email and chat.

Responsibilities

• Process online exhibit and graphic upgrade orders with internal teams.
• Support on-site exhibitor graphics remotely per SLA.
• Handle calls, emails and chats with accuracy and strong service standards.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or Equivalen

Tools

Passport

TSS

CSM systems

Job description

The Freeman Company is seeking a customer-focused Exhibitor Support professional to manage online orders, assist with graphics upgrades, and respond to inquiries through phone, email, and chat. You will collaborate with internal teams to fulfill requests and maintain service excellence for exhibitors.

You will support a remote work schedule while contributing to a high-volume, fast-paced experience. A background in customer service and strong communication skills are essential.