Remote Executive Director, Public Sector Service Delivery

CAI; San Juan (PR); Remote; USD 190,000 - 225,000; Full time

Job summary

CAI is seeking an Executive Director, Service Delivery - Public Sector to lead delivery for State and Local Government accounts nationwide. This full-time, remote role requires 25–30% travel to support engagements, business development, and executive meetings.

Leaders will drive service quality, SLA adherence, and client satisfaction while collaborating with sales and program teams on RFPs, proposals, and strategic delivery initiatives.

Qualifications

• Bachelor's degree in Business, Information Technology or related field preferred.
• 5-7+ years of experience in IT Account Management, Technical sales or Technical Delivery in a public sector environment.
• Experience with direct oversight and/or delivery of large public sector initiatives.
• Experience with public sector procurement: RFP cycles, cooperative contracts, and SLA-based managed services.
• Strong background in managing customer expectations.
• Experience in shaping and positioning RFPs and providing strategic guidance to stakeholders.
• Must be comfortable in a fast-paced, changing environment with travel ~25-30%.

Responsibilities

• Lead the Delivery organization to achieve excellent customer satisfaction.
• Manage end-to-end delivery across accounts and services within the vertical.
• Identify expansion and renewal opportunities within existing accounts.
• Support vertical sales, business development and new customer relationships at a national level.
• Provide technical leadership for RFP responses and proposals.
• Support the Sales team with presentations and customer calls.

Skills

Account management

Public sector

Customer relationships

Delivery leadership

RFP/Proposals

Sales support

Travel readiness

Education

Bachelor's Degree in Business/IT or related field

Job description

CAI is seeking an Executive Director, Service Delivery - Public Sector to lead delivery for State and Local Government accounts nationwide. This full-time, remote role requires 25–30% travel to support engagements, business development, and executive meetings.

Leaders will drive service quality, SLA adherence, and client satisfaction while collaborating with sales and program teams on RFPs, proposals, and strategic delivery initiatives.