Remote Event Support Technician — Global Live Events

Interprefy AG; United States; Remote; MXN 320,000 - 520,000; Full time

Job summary

Interprefy is seeking a fully remote Remote Support specialist within the Operations and Client Delivery team. You will support interpreters, speakers and attendees during live events, ensuring the technical setup runs smoothly and participants engage without disruption.

You'll collaborate with Project Managers and global teams across time zones, troubleshoot RSI platforms and videoconferencing tools, and help create a seamless event experience through clear communication and calm under pressure.

Qualifications

• Strong client facing skills with a professional and calm approach.
• Experience working in global or multicultural environments, ideally across time zones.
• Comfortable using digital tools such as Zoom, Teams or similar platforms.
• Tech confident, with the ability to quickly learn and navigate new technologies.
• Strong problem solving ability and quick thinking in live situations.
• Ability to work independently in a fast paced remote environment.
• English at B2 level or higher.
• Exposure to virtual, hybrid or onsite events is an advantage.
• Basic understanding of AV or conferencing setups is a big plus.

Responsibilities

• Act as a client facing technical support point during live multilingual events.
• Guide interpreters, speakers and attendees in a clear, confident and professional manner.
• Ensure a smooth and high quality experience for all participants.
• Support the preparation and setup of event environments and platforms behind the scenes.
• Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups.
• Respond quickly in live environments and maintain control under pressure.
• Escalate issues when needed while maintaining ownership and clear communication.
• Work closely with Project Managers, Senior Technicians and global teams.
• Support events across different time zones and cultural contexts.
• Build hands on experience with event technology, AV basics and internal tools.
• Progress from supporting smaller events to more complex setups.
• Participate in ongoing training and upskilling.

Skills

Client facing

Global time zones

Technical confidence

Problem solving

English N2

Tools

Zoom/Teams

RSI platforms

Job description

Interprefy is seeking a fully remote Remote Support specialist within the Operations and Client Delivery team. You will support interpreters, speakers and attendees during live events, ensuring the technical setup runs smoothly and participants engage without disruption.

You'll collaborate with Project Managers and global teams across time zones, troubleshoot RSI platforms and videoconferencing tools, and help create a seamless event experience through clear communication and calm under pressure.