Remote Support Technician (LATAM)

Interprefy AG; United States; Remote; MXN 320,000 - 520,000; Full time

Job summary

Interprefy is seeking a fully remote Remote Support specialist within the Operations and Client Delivery team. You will support interpreters, speakers and attendees during live events, ensuring the technical setup runs smoothly and participants engage without disruption.

You'll collaborate with Project Managers and global teams across time zones, troubleshoot RSI platforms and videoconferencing tools, and help create a seamless event experience through clear communication and calm under pressure.

Qualifications

• Strong client facing skills with a professional and calm approach.
• Experience working in global or multicultural environments, ideally across time zones.
• Comfortable using digital tools such as Zoom, Teams or similar platforms.
• Tech confident, with the ability to quickly learn and navigate new technologies.
• Strong problem solving ability and quick thinking in live situations.
• Ability to work independently in a fast paced remote environment.
• English at B2 level or higher.
• Exposure to virtual, hybrid or onsite events is an advantage.
• Basic understanding of AV or conferencing setups is a big plus.

Responsibilities

• Act as a client facing technical support point during live multilingual events.
• Guide interpreters, speakers and attendees in a clear, confident and professional manner.
• Ensure a smooth and high quality experience for all participants.
• Support the preparation and setup of event environments and platforms behind the scenes.
• Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups.
• Respond quickly in live environments and maintain control under pressure.
• Escalate issues when needed while maintaining ownership and clear communication.
• Work closely with Project Managers, Senior Technicians and global teams.
• Support events across different time zones and cultural contexts.
• Build hands on experience with event technology, AV basics and internal tools.
• Progress from supporting smaller events to more complex setups.
• Participate in ongoing training and upskilling.

Skills

Client facing

Global time zones

Technical confidence

Problem solving

English N2

Tools

Zoom/Teams

RSI platforms

Job description

The team

At Interprefy, we connect the world through seamless multilingual communication. Our platform supports global events for organisations such as the White House, Google, UEFA and even astronauts on the ISS.

As part of the Operations and Client Delivery team, the Remote Support function sits at the intersection of customer experience and technology. This is a client facing role where you will support interpreters, speakers and attendees during live events, while also working behind the scenes to ensure the technical setup runs smoothly.

You will be a key point of contact during critical moments, ensuring every participant can engage without disruption. This requires professionalism, confidence and the ability to stay calm under pressure.

Working in a fully remote environment, you will collaborate with colleagues across multiple countries, gaining both technical expertise and global exposure.

The Role- key responsibilities

Client and Event Support

• Act as a client facing technical support point during live multilingual events
• Guide interpreters, speakers and attendees in a clear, confident and professional manner
• Ensure a smooth and high quality experience for all participants

Technical Setup and Troubleshooting

• Support the preparation and setup of event environments and platforms behind the scenes
• Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups
• Respond quickly in live environments and maintain control under pressure
• Escalate issues when needed while maintaining ownership and clear communication

Global Collaboration

• Work closely with Project Managers, Senior Technicians and global teams
• Support events across different time zones and cultural contexts

Learning and Development

• Build hands on experience with event technology, AV basics and internal tools
• Progress from supporting smaller events to more complex setups
• Participate in ongoing training and upskilling

Working Hours and Flexibility

Model 1: Monday to Friday with 8 hour shifts including a 1 hour break

Model 2: Tuesday to Thursday with 12 hour shifts including a 1 hour 45 minute break plus 4 hours on one weekend day

Shifts are scheduled weekly based on event demand

Key experiences and competencies

What We’re Looking For

• Strong client facing skills with a professional and calm approach
• Experience working in global or multicultural environments, ideally across time zones
• Comfortable using digital tools such as Zoom, Teams or similar platforms
• Tech confident, with the ability to quickly learn and navigate new technologies
• Strong problem solving ability and quick thinking in live situations
• Ability to work independently in a fast paced remote environment
• English at B2 level or higher
• Exposure to virtual, hybrid or onsite events is an advantage
• Basic understanding of AV or conferencing setups is a big plus

Technical Requirements

To ensure stable performance during live events, a reliable and well configured technical setup is essential.

• Fixed Broadband connection only (no Mobile, Wi-Fi etc)
• 100 Mbps download / 20 Mbps upload minimum
• Latency < 30 ms
• Jitter < 10 ms
• 16 GB RAM minimum (32 GB preferred)
• CPU: Intel i5 8th gen / Ryzen 5 3rd gen or better (benchmark ≥ 5,550)
• Windows 10Pro + or macOS High Sierra+
• Latest Chrome or Edge