Video Specialist – PTE US – Remote at OpenExchange, Inc.

Feedinkoo; United States; Remote; USD 27,552 - 41,328; Part time

Job summary

Feedinkoo is seeking a Virtual Event Coordinator who will facilitate online events via Zoom, ensuring client satisfaction and troubleshooting issues. Candidates should be tech-savvy, dependable, and possess strong communication skills. A degree is preferred, and flexibility in work hours is required as events may occur in EST and GMT time zones.

Employment requires a reliable internet connection and a computer that meets specified technical requirements. Join us in delivering seamless virtual events!

Qualifications

• Ability to work virtually without interruptions.
• Reliable internet connection and working computer.
• Ability to multi-task and adapt to change.

Responsibilities

• Coordinate and facilitate virtual meetings and presentations.
• Respond to all virtual communication in a timely manner.
• Escalate issues and learn solutions for the future.

Skills

Fluent English communication

Technologically savvy

Strong collaboration skills

Proactive attitude

Critical thinking

Outstanding customer support skills

Education

Degree education preferred

Tools

Zoom

Microsoft Suite (Teams)

Job description

Job Scope

Can you envision a job where you are the point person facilitating events online via Zoom? Do you like to help people feel successful? Our panelists, moderators, and attendees will rely on you to create that feeling for them.

Can you tell when something seems off? Be a point of contact for troubleshooting video and audio issues before and during our events.

Do you see yourself using sound judgement to know when to escalate and rely on your team, all the while ensuring we remain connected to the clients and assuring them we will quickly resolve the issues real‑time? With your tech savvy (we will train you on our products) and virtual presence, you will be able to promote positive client relations and seamless events.

Location: REMOTE

Must be a resident of: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA

Schedule

Start Date: January 12, 2026, with training taking place January 12–14, 2026.

Hours vary from 0-30 per week; dependent upon events and opportunity. No weekly hours guaranteed.

Global Events: must be available for EST time zone based on availability and event schedule with potential for GMT hours.

Responsibilities

• Coordinate and facilitate virtual meetings, live streams and presentations and coordinate virtual meetings for clients (sometimes simultaneously).
• Respond to all virtual communication in a timely and professional manner.
• Escalate issues as needed; learn and apply solutions in the future.
• Proactively engage with the team and jump in to support others as needed.
• Client facing, highly professional customer service.
• Other duties as assigned according to business line and regional attributes.

Qualifications

Education: Degree educated preferred.

Required Skills

• Ability to work virtually without interruptions.
• Reliable internet connection and working computer.
• Excellent interpersonal communication in fluent English.
• Strong collaboration and listening skills.
• Technologically savvy.
• Ability to multi-task.
• Proactive with a positive attitude.
• Adaptable to change.
• Critical thinking/analytical skills.
• Outstanding customer support skills.

Additional Skills

• Experience with Zoom and Microsoft Suite (Teams).
• Previous work or virtual meetings from home experience desired.
• Flexible work schedule.
• Fluent in German, Italian or any other language (optional).

Required Equipment

• Computer: This job is fully virtual and relies on your own equipment; please do not apply if your device does not meet this specific criteria.
• PC Requirements: Windows 10 64-bit, Intel i5 6th gen or higher, AMD Ryzen 5 or higher capability. At least 8GB of RAM, 16GB RAM preferred with 128 GB capacity.
• Mac Requirements: CPU Intel i7, Apple M1, M1 Pro, M2. Ventura or Sonoma OS. At least 8GB RAM, 16GB preferred with SSD hard drive with at least 128 GB capacity. No virtualized OS.
• High‑Speed steady internet connection (50mbps or higher required) with video and audio capability. Hardwired internet preferred in addition to Wifi access.
• We highly recommend a PC over a Mac due to required security compliance software.