Remote Estate Accounts Specialist

DCM Services; Jacksonville (FL); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Eight paid holidays

Health, Vision, and Dental Insurance

401(k) Matching

Employee Assistance Program

Opportunities for advancement

Job summary

DCM Services is seeking an Account Representative to resolve accounts for deceased individuals while working with estates, attorneys, and family representatives. This remote Florida role emphasizes empathy, accuracy, and professionalism.

As part of a supportive team, you will generate calls, document accounts, and negotiate payment arrangements in a regulated environment. A high school diploma or GED is required, and licensure is preferred or obtainable.

Qualifications

• High School Diploma or GED required.
• Licensed Debt Collector (or ability to obtain licensure) preferred.

Responsibilities

• Generate outbound calls and field incoming calls.
• Adhere to company policies and client requirements.
• Uphold information security and privacy responsibilities.
• Accurately document accounts.
• Negotiate payment arrangements and follow up as needed.
• Obtain estate information and follow up with attorneys or personal representatives regarding claims.

Education

High School Diploma or GED

Job description

DCM Services is seeking an Account Representative to resolve accounts for deceased individuals while working with estates, attorneys, and family representatives. This remote Florida role emphasizes empathy, accuracy, and professionalism.

As part of a supportive team, you will generate calls, document accounts, and negotiate payment arrangements in a regulated environment. A high school diploma or GED is required, and licensure is preferred or obtainable.