Account Representative - Norfolk, VA

DCM Services; Norfolk (VA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Eight paid holidays

Health, Vision, and Dental Insurance

401(k) Matching

Employee Assistance Program

Opportunities for advancement

Job summary

DCM Services is seeking an Account Representative to serve as a primary contact for resolving accounts related to deceased individuals, working closely with estates, attorneys, and family representatives. The role emphasizes empathy, accuracy, and professionalism within a supportive team environment.

The position involves generating outbound calls, documenting accounts, negotiating payment arrangements, and following client-specific requirements while ensuring information security and privacy

Qualifications

• High school diploma or GED is required.
• Licensed Debt Collector or eligibility to obtain licensure.
• Ability to learn new systems and use computers effectively.

Responsibilities

• Generate outbound calls and field incoming calls.
• Adhere to company policies, procedures, and client-specific requirements.
• Uphold information security and privacy responsibilities.
• Accurately document accounts.
• Negotiate payment arrangements and follow up as needed.
• Obtain estate information and coordinate with attorneys or personal representatives regarding claims.

Skills

Communication skills

Empathy

Attention to detail

Education

High School Diploma or GED

Tools

Computer proficiency

Learn new systems

Job description

DCM Services

Account Representative

Remote in Virginia | Full-Time | Non-Exempt

The Opportunity

As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. You will be part of a supportive team that values empathy, accuracy, and professionalism.

About DCM Services

DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.

At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.

Benefits

• Paid time off, up to 5.85 hours bi-weekly
• Eight paid holidays
• Health, Vision, and Dental Insurance
• 401(k) Matching
• Employee Assistance Program
• Opportunities for advancement

Requirements

• High School Diploma or GED
• Licensed Debt Collector (or ability to obtain licensure)
• Computer proficiency and the ability to learn new systems

Key Responsibilities

• Generate outbound calls and field incoming calls
• Adhere to company policies, procedures, and client-specific requirements
• Uphold company information security and privacy responsibilities
• Accurately document accounts
• Negotiate payment arrangements and follow up as needed
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing

What You Bring

• Goal-oriented mindset with strong organizational skills
• Courteous, empathic, and professional telephone manner
• Strong verbal and written communication skills
• Ability to multi-task effectively in a fast-paced, regulated environment
• Team-oriented with the ability to also work independently

Why DCM Services?

• Competitive wages and great benefits — we invest in our people
• Meaningful work that requires true compassion and professionalism
• Collaborative, supportive team culture in a stable, established company
• Bonus-eligible role with performance recognition