Epic Willow Analyst

GHR Healthcare; Richmond (VA); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

401K with Matching

Healthcare

Dental and Vision

Job summary

GHR Healthcare is seeking an Epic Willow Analyst for a remote, permanent role supporting pharmacy applications within a healthcare IT environment. You will handle build, maintenance, and production support for Willow, while collaborating with pharmacy leadership, clinicians, and IT teams to optimize workflows.

The ideal candidate holds current Epic Willow certification (Willow IP or Willow AMB) with 3+ years of hands-on experience, strong analytical skills, and excellent communication to manage

Qualifications

• Current Epic Willow certification (Willow IP or Willow AMB) is required.
• Minimum 3 years hands-on Willow build, maintenance and production support.
• Experience supporting pharmacy workflows within a healthcare organization.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to independently manage tickets, prioritize workload and provide high-quality remote support.

Responsibilities

• Provide ongoing maintenance, production support, troubleshooting and issue resolution for Epic Willow.
• Configure, build, test and implement enhancements, upgrades and workflow changes.
• Collaborate with pharmacy leadership, clinicians and IT teams to optimize workflows.
• Participate in system testing, validation and release activities for upgrades.
• Investigate and resolve incidents and service requests while meeting service expectations.
• Develop and maintain documentation, build specs and support procedures.
• Partner with cross-functional teams to support integration with related healthcare apps.

Skills

Epic Willow certification

Willow build, maintenance, and prod.支持

Pharmacy workflows experience

Analytical and troubleshooting

Communication skills

Ticket management & prioritization

Remote collaboration

Tools

Epic Willow platform

Job description

Epic Willow Analyst – Remote Healthcare IT Job

Experienced Epic Willow Analyst needed for a remote healthcare technology role supporting pharmacy applications, Epic build, production support, and workflow optimization. This opportunity offers the chance to work in a welcoming community with convenient access to local neighborhoods, parks, and everyday amenities. If you are Epic certified and enjoy solving complex issues, improving clinical workflows, and partnering with pharmacy and IT teams, this full-time permanent opportunity could be a great fit.

Job Details

• Employment Type: Permanent
• Work Arrangement: Remote

Epic Willow Analyst Qualifications

• Current Epic certification in Epic Willow Inpatient (Willow IP) or Epic Willow Ambulatory (Willow AMB) is required
• Minimum of 3 years of hands‑on Epic Willow build, maintenance, and production support experience
• Experience supporting pharmacy workflows within a healthcare organization
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent written and verbal communication skills
• Ability to independently manage support tickets, prioritize workload, and provide high-quality support in a fast‑paced healthcare IT environment

Responsibilities

• Provide ongoing application maintenance, production support, troubleshooting, and issue resolution for Epic Willow
• Configure, build, test, and implement application enhancements, upgrades, and workflow changes
• Collaborate with pharmacy leadership, clinicians, and IT teams to analyze business needs and optimize pharmacy informatics workflows
• Participate in system testing, validation, and release activities for Epic upgrades and new functionality
• Investigate and resolve application incidents, service requests, and production issues while meeting service expectations
• Develop and maintain application documentation, build specifications, and support procedures
• Partner with cross‑functional teams to support integration with related healthcare applications

Benefits

• 401K with Matching, Healthcare, Dental and Vision

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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