Remote Epic Orders Applications Analyst II

University of Washington Medical Center; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote work

Vacation & holidays

403(b) matching

Job summary

University of Washington Medical Center IT Services seeks an Applications Analyst 2 – Epic Bugsy / Orders to analyze and troubleshoot Epic applications, ensuring reliable order entry and workflow functionality. The role supports 100% remote work with a 40-hour work week, daytime PST hours, and on-call rotation.

You will collaborate with user groups, manage issue tracking, and drive continuous improvements for clinical workflows and end-user satisfaction.

Qualifications

• Analysis and troubleshooting of application issues to meet SLAs.
• Maintains issue tracking with internal teams and vendors.
• Provides proactive status updates to management and stakeholders.
• Identifies and analyzes customer system requirements for improvements.

Responsibilities

• Perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
• Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
• Provide proactive status updates to management, customers, and stakeholders
• You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and elevate issues as needed
• You develop

Skills

Analysis

Troubleshooting

Issue tracking

Requirements gathering

Job description

University of Washington Medical Center IT Services seeks an Applications Analyst 2 – Epic Bugsy / Orders to analyze and troubleshoot Epic applications, ensuring reliable order entry and workflow functionality. The role supports 100% remote work with a 40-hour work week, daytime PST hours, and on-call rotation.

You will collaborate with user groups, manage issue tracking, and drive continuous improvements for clinical workflows and end-user satisfaction.