Applications Analyst 2 - Epic Bugsy / Orders

University of Washington; Seattle (WA); Remote; USD 97,000 - 121,000; Full time

Benefits offered by this job

Remote work (100% telework)

Paid vacation (15 days)

Paid holidays (11)

403(b) matching

Job summary

UW Medicine IT Services is seeking an Applications Analyst 2 – Epic Bugsy / Orders for a fully remote position. The role supports Epic Bugsy and Orders modules, collaborates with user groups, and ensures incidents are resolved within SLA.

Responsibilities include issue tracking, status updates, requirements analysis, and regression/testing activities. Candidates should have Epic Bugsy and Orders certifications and relevant EHR experience.

Qualifications

• Bachelor’s degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field.
• Epic Bugsy Certification is REQUIRED.
• Epic Orders Certification is REQUIRED.
• 2+ years’ experience in EHR systems maintenance/support and customer-focused service.
• Experience configuring and implementing clinical information systems.

Responsibilities

• You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
• You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
• Provide proactive status updates to management, customers, and stakeholders
• You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and elevate issues as needed
• You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements
• You prioritize tasks with guidance from designated lead, supervisor, or project manager
• You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates
• You test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing
• You evaluate and implement management requests for information to generate reporting requirements
• You support training and education program as per training system services level agreement

Skills

Epic Bugsy Certification

Epic Orders Certification

Education

Bachelor's degree in Computer Science or related field

Job description

Remote (100% telework)

Seattle, WA

Full time

REQ-0000138060

Job Description

UW MEDICINE IT SERVICES has an outstanding job opportunity for an Applications Analyst 2 – Epic Bugsy / Orders .

WORK SCHEDULE

• 100% FTE – 40 hours per week
• Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday
• Required participation in team on call schedule

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

• 100% remote opportunity
• 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
• 100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

• You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
• You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
• Provide proactive status updates to management, customers, and stakeholders
• You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and elevate issues as needed
• You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements
• You prioritize tasks with guidance from designated lead, supervisor, or project manager
• You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates
• You test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing
• You evaluate and implement management requests for information to generate reporting requirements
• You support training and education program as per training system services level agreement

REQUIREMENTS

• Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
• Epic Bugsy Certification is REQUIRED
• Epic Orders Certification is REQUIRED

2+ years’ experience must include the following:

• 1+ years providing EHR systems application maintenance/support
• Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service
• 1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team (https://www.uwmedicine.org/jobs) . Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$97,020.00 annual

Pay Range Maximum:

$120,804.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

There are many perks to working for the University of Washington. Learn more about the benefits (https://www.washington.edu/jobs/benefits-for-uw-staff/) that could be available to you as a UW employee.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.