Applications Analyst 2 - Epic Bugsy / Orders

University of Washington Medical Center; United States; Remote; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Remote work

Vacation & holidays

403(b) matching

Zusammenfassung

University of Washington Medical Center IT Services seeks an Applications Analyst 2 – Epic Bugsy / Orders to analyze and troubleshoot Epic applications, ensuring reliable order entry and workflow functionality. The role supports 100% remote work with a 40-hour work week, daytime PST hours, and on-call rotation.

You will collaborate with user groups, manage issue tracking, and drive continuous improvements for clinical workflows and end-user satisfaction.

Qualifikationen

• Analysis and troubleshooting of application issues to meet SLAs.
• Maintains issue tracking with internal teams and vendors.
• Provides proactive status updates to management and stakeholders.
• Identifies and analyzes customer system requirements for improvements.

Aufgaben

• Perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
• Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
• Provide proactive status updates to management, customers, and stakeholders
• You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and elevate issues as needed
• You develop

Kenntnisse

Analysis

Troubleshooting

Issue tracking

Requirements gathering

Jobbeschreibung

Job Description

UW MEDICINE IT SERVICES has an outstanding job opportunity for an Applications Analyst 2 – Epic Bugsy / Orders.

WORK SCHEDULE

• 100% FTE – 40 hours per week
• Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday
• Required participation in team on call schedule

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

• 100% remote opportunity
• 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
• 100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

• You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
• You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
• Provide proactive status updates to management, customers, and stakeholders
• You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and elevate issues as needed
• You develop