Remote Epic Bugsy/Orders Analyst II

University of Washington; Seattle (WA); Remote; USD 97,000 - 121,000; Full time

Benefits offered by this job

Remote work (100% telework)

Paid vacation (15 days)

Paid holidays (11)

403(b) matching

Job summary

UW Medicine IT Services is seeking an Applications Analyst 2 – Epic Bugsy / Orders for a fully remote position. The role supports Epic Bugsy and Orders modules, collaborates with user groups, and ensures incidents are resolved within SLA.

Responsibilities include issue tracking, status updates, requirements analysis, and regression/testing activities. Candidates should have Epic Bugsy and Orders certifications and relevant EHR experience.

Qualifications

• Bachelor’s degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field.
• Epic Bugsy Certification is REQUIRED.
• Epic Orders Certification is REQUIRED.
• 2+ years’ experience in EHR systems maintenance/support and customer-focused service.
• Experience configuring and implementing clinical information systems.

Responsibilities

• You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
• You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
• Provide proactive status updates to management, customers, and stakeholders
• You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and elevate issues as needed
• You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements
• You prioritize tasks with guidance from designated lead, supervisor, or project manager
• You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates
• You test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing
• You evaluate and implement management requests for information to generate reporting requirements
• You support training and education program as per training system services level agreement

Skills

Epic Bugsy Certification

Epic Orders Certification

Education

Bachelor's degree in Computer Science or related field

Job description

UW Medicine IT Services is seeking an Applications Analyst 2 – Epic Bugsy / Orders for a fully remote position. The role supports Epic Bugsy and Orders modules, collaborates with user groups, and ensures incidents are resolved within SLA.

Responsibilities include issue tracking, status updates, requirements analysis, and regression/testing activities. Candidates should have Epic Bugsy and Orders certifications and relevant EHR experience.