Remote Epic Applications Analyst — Process & Training Lead

Advocate Health

Yuma (AZ)

Remote

USD 90,000 - 130,000

Full time

7 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement with employer match

Flexible Spending Account (FSA)

Job summary

Advocate Health is seeking a skilled IT professional to support Epic applications and related healthcare systems. This full-time, dayshift role combines business process analysis with system configuration and testing, collaborating with clinicians and IT staff to improve workflows.

You map requirements, develop test plans, deliver training materials, and manage application upgrades. A Bachelor's in CS and 3 years IT/clinical experience are expected, along with strong communication and project

Qualifications

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
Typically requires 3 years in an IT or clinical environment with business process mapping, analysis, defining business and user requirements, acceptance testing and documentation experiences.
Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design.
Experience in Epic and other Healthcare applications
Project management experience with ability to use project management software
Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills
Ability to work closely with health care application users, vendors, and technical professionals
Demonstrated understanding of technical components and how they relate to applications

Responsibilities

Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned Epic application(s).
Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.
Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions.
Perform applicable system(s) configuration that meets business requirements.
Develop test plans, test cases, and test scripts to validate performance of all functions.
Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking problem reports and documenting all final outcomes.
Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project
Effectively explains the functioning of the assigned application(s) and related systems to the users.
Assists users with using the full functionality of the application(s) and process flow
Develop and maintain product documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
Completes all appropriate change and quality control documentation using department standards.
Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s).
Schedules and manages application version upgrades for assigned applications.
Resource for assigned application(s).
Assist with support and troubleshooting as needed.