Senior Technical Account Manager, Enterprise

Axon; Dallas (TX); Hybrid; USD 125,000 - 160,000; Full time

Benefits offered by this job

401k with match

Discretionary PTO

Parental leave

Medical, Dental, Vision

Wellness programs

Job summary

Axon is seeking a Technical Account Manager to own the day‑to‑day relationship with a key customer and drive a long‑term strategic partnership. You’ll deliver best practices and technical guidance to help stakeholders hit operational goals using Axon’s devices and software.

You’ll collaborate with cross‑functional teams to inform product roadmaps, manage deployments, and provide remote Tier‑2 support. Strong communication and public‑safety domain knowledge are essential.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years of experience with major city or enterprise customers.
• Proven track record in managing customer relationships and technical projects.
• Experience with SAAS, cloud providers, virtualization, storage.
• Knowledge of routing, switching, Wi‑Fi, telecom and internet tech.
• Ability to communicate technically to varied audiences.
• Strong analytical, strategic and problem‑solving skills.
• Experience with TASER devices or public‑safety environment is preferred.

Responsibilities

• Own day‑to‑day relationship with key Axon customer and build a strategic partnership.
• Provide best practices and technical expertise to help customers achieve goals using Axon products.
• Collaborate with cross‑functional teams to influence product roadmaps and projects.
• Manage projects from deployment to completion and coordinate with third‑party integrators.
• Translate complex technical information into practical guidance for officers and admins.
• Provide remote Tier‑2 technical support and maintain customer confidence.

Skills

Customer relationship management

Technical communication

Project management

SAAS/cloud knowledge

Networking & IT basics

Remote technical support

Public safety domain knowledge

Education

Bachelor's degree

Tools

JIRA

Microsoft Dynamics

Job description

Axon is seeking a Technical Account Manager to own the day‑to‑day relationship with a key customer and drive a long‑term strategic partnership. You’ll deliver best practices and technical guidance to help stakeholders hit operational goals using Axon’s devices and software.

You’ll collaborate with cross‑functional teams to inform product roadmaps, manage deployments, and provide remote Tier‑2 support. Strong communication and public‑safety domain knowledge are essential.