Remote Enterprise Product Support Specialist (Americas)

Ashby; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

12 weeks fully paid family leave

$100/month education budget

Health insurance with all premiums covered

Job summary

A technology company is seeking Product Support Specialists in North America who will address customer inquiries and handle complex product issues. The role requires a dedication to problem-solving and customer satisfaction, with the opportunity to influence support processes positively. This position includes a unique schedule involving working one weekend day with a weekday off. Exceptional candidates will possess strong technical understanding and empathy in customer interactions.

Qualifications

• You should have experience with and be excited to learn complex products.
• Curiosity in solving problems and improving workflows is essential.
• Experience in B2B support varying from small businesses to enterprise organizations.

Responsibilities

• Handle customer inquiries and provide effective solutions.
• Collaborate on projects to enhance support team efficiency.
• Troubleshoot sophisticated integrations and guide customers.

Skills

Experience with complex products

Strong problem-solving skills

Customer service skills

Attention to detail

Job description

A technology company is seeking Product Support Specialists in North America who will address customer inquiries and handle complex product issues. The role requires a dedication to problem-solving and customer satisfaction, with the opportunity to influence support processes positively. This position includes a unique schedule involving working one weekend day with a weekday off. Exceptional candidates will possess strong technical understanding and empathy in customer interactions.