Senior Technical Support Specialist - SaaS & Enterprise

Work at Acme.com; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Stock options

PTO

Paid Holidays

Job summary

A leading SaaS recruitment platform in Denver is seeking a Customer Support Specialist. In this role, you will provide customer support, collaborate with product teams, and resolve technical issues efficiently. Ideal candidates have a degree and over 4 years of experience in technical support, combined with excellent communication skills. Benefits include stock options, PTO, and paid holidays.

Qualifications

• 4+ years of demonstrated industry experience in a technical support setting.
• Experience with ASP applications and enterprise integrations.
• Ability to interact with various management levels effectively.

Responsibilities

• Provide support to customers via phone and email.
• Collaborate with product management and engineering teams.
• Document issues and improve internal processes.

Skills

Email and phone support skills

Problem solving skills

Technical competence in IT

Communication skills

Ability to prioritize customer issues

Education

4 year degree

Tools

Salesforce

Job description

A leading SaaS recruitment platform in Denver is seeking a Customer Support Specialist. In this role, you will provide customer support, collaborate with product teams, and resolve technical issues efficiently. Ideal candidates have a degree and over 4 years of experience in technical support, combined with excellent communication skills. Benefits include stock options, PTO, and paid holidays.