Remote Enterprise CSE: Post-Sales Tech Advisor

JetBrains; Marlton, Foster City (NJ, CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading software development company is looking for an Enterprise Customer Success Engineer to deepen technical relationships with enterprise clients. This role involves collaborating with account teams, advocating for customer needs, and helping clients effectively adopt products. The ideal candidate has strong technical consulting experience, excellent communication skills, and the ability to address technical challenges. Passion for customer success and experience in diverse IT fields are essential. Opportunity for travel included.

Qualifications

• Proven experience in technical consulting or customer-facing technical roles.
• Hands-on knowledge of AI/LLMs in software development.
• Ability to travel approximately 25% of the time.

Responsibilities

• Work closely with account executives to help customers adopt products.
• Manage technical relationships for a portfolio of accounts.
• Act as a technical advisor and advocate for customers within the company.

Skills

Technical consulting experience

Software development

Strong communication skills

Presentation skills

Problem-solving ability

Collaboration skills

Job description

A leading software development company is looking for an Enterprise Customer Success Engineer to deepen technical relationships with enterprise clients. This role involves collaborating with account teams, advocating for customer needs, and helping clients effectively adopt products. The ideal candidate has strong technical consulting experience, excellent communication skills, and the ability to address technical challenges. Passion for customer success and experience in diverse IT fields are essential. Opportunity for travel included.