Remote Enterprise Onboarding Lead

Tessera Labs; Oregon; Hybrid; USD 95,000 - 130,000; Full time

Job summary

Tessera Labs is seeking a Customer Onboarding Manager to own the full onboarding journey from first handoff to production go-live. You will coordinate with GTM, TPM, Security, Compliance, and Infrastructure to keep timelines tight and answers timely.

You will identify bottlenecks, drive reusable processes, and ensure client readiness for POC and deployment, using AI tools to speed tracking, follow-ups, and reporting.

Qualifications

• Excellent written and verbal communication for leading stakeholder calls and follow-ups.
• Proven ability to run several customer engagements simultaneously and keep them on schedule.
• Experience building playbooks, checklists, trackers and getting teams to use them.
• Basic understanding of enterprise security reviews, compliance requirements, and cloud deployments to route questions.

Responsibilities

• Own end-to-end onboarding from GTM handoff to production go-live.
• Join customer calls from the start and build a shared onboarding plan.
• Track open items, secure internal responses, and coordinate with GTM, TPM, Security, Compliance and Infra.
• Develop a repeatable onboarding playbook with stage definitions, checklists, templates, and handoff criteria.
• Monitor onboarding metrics and report trends to leadership.

Skills

Stakeholder management

Cross-functional collaboration

Process improvement

Communication

Project coordination

Attention to detail

Tools

Jira

Asana

CRM systems

Job description

Tessera Labs is seeking a Customer Onboarding Manager to own the full onboarding journey from first handoff to production go-live. You will coordinate with GTM, TPM, Security, Compliance, and Infrastructure to keep timelines tight and answers timely.

You will identify bottlenecks, drive reusable processes, and ensure client readiness for POC and deployment, using AI tools to speed tracking, follow-ups, and reporting.