End-to-End Onboarding Leader

Tessera Labs; United States; A distancia; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Tessera Labs, a high-growth startup redefining enterprise modernization using governed, multi-agent AI, is seeking a Customer Onboarding Lead. You will own the onboarding journey from plan to go-live and partner with customers to ensure a smooth, predictable path.

You will map internal approval processes, coordinate with cross-functional teams, and drive timely decisions to shorten deployment timelines. Strong communication and project coordination are essential to succeed in this role.

Formación

• 3–5 years of experience in customer onboarding or similar roles.
• Excellent communication and coordination skills.
• Experience building processes from scratch and working with cross-functional teams.

Responsabilidades

• Take end-to-end onboarding ownership and build a shared plan with the customer.
• Map customer's internal approval paths and drive timely decisions.
• Coordinate with internal teams to answer questions and fix process gaps.

Conocimientos

Communication

Project coordination

Cross-functional collaboration

Process design

Descripción del empleo

Tessera Labs, a high-growth startup redefining enterprise modernization using governed, multi-agent AI, is seeking a Customer Onboarding Lead. You will own the onboarding journey from plan to go-live and partner with customers to ensure a smooth, predictable path.

You will map internal approval processes, coordinate with cross-functional teams, and drive timely decisions to shorten deployment timelines. Strong communication and project coordination are essential to succeed in this role.