Remote Enterprise Onboarding & Adoption Lead

Remote; San Francisco (CA); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote work (US)

Performance bonus

Equity

Benefits

Job summary

AlphaSense is seeking an organized Implementation Manager to own onboarding and rollout for our largest enterprise clients. You will coordinate with Account Managers and Customer Success teams to drive adoption through the first 90 days and beyond, ensuring a smooth transition from purchase to sustained usage.

You will use project management tools to track milestones, measure adoption signals, and report insights to senior stakeholders.

Qualifications

• 4+ years in a client-facing onboarding, customer success, or program management role in a B2B SaaS environment.
• Experience with financial services clients (investment banks, hedge funds, PE/VC) is a plus.
• Familiarity with change management and adoption post-implementation.

Responsibilities

• Own the onboarding and rollout program for large enterprise clients from pre-sale handoff through the first 90 days.
• Lead status meetings and coordinate resources across Sales, Marketing, Product, and Customer Success.
• Track adoption signals (time to first login, active users, retention) and drive actions with the account team.
• Partner with Sales before close to shape rollout plans and hand accounts to Account Managers with a maintenance plan after 90 days.
• Analyze adoption trends to identify bottlenecks and provide actionable insights to internal and client stakeholders.
• Document best practices and build scalable onboarding processes for future clients.
• Develop product and customer lifecycle understanding to tailor onboarding strategies.

Skills

Onboarding

Customer success

Program management

Change management

Data analysis

Executive communication

Tools

Linear

Jira

Asana

Rocketlane

Salesforce

Job description

AlphaSense is seeking an organized Implementation Manager to own onboarding and rollout for our largest enterprise clients. You will coordinate with Account Managers and Customer Success teams to drive adoption through the first 90 days and beyond, ensuring a smooth transition from purchase to sustained usage.

You will use project management tools to track milestones, measure adoption signals, and report insights to senior stakeholders.