Enterprise Merchant Success Leader - Remote

ShipBob, Inc.; Illinois; Teletrabalho; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Bonus eligibility

Resumo da oferta

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants while aligning executive-level relationships and driving expansion opportunities.

Remote role across the United States and Illinois market. You will lead cross-functional efforts, conduct strategic business reviews, and manage countermeasures to optimize merchant growth and retention.

Qualificações

• Demonstrated ability to build consultative executive-level customer relationships.
• Established ability to manage and foster a positive team culture.
• Advanced experience in Microsoft Office Suite.

Responsabilidades

• Collaborate with internal stakeholders to improve the merchant experience.
• Increase performance KPIs for customers to deliver world-class service.
• Coach team members to enhance performance for middle-market merchants.
• Analyze merchants' supply chain performance and identify opportunities or risks.
• Conduct business reviews and track merchant growth, identifying expansion areas.
• Maintain strategic relationships at all organizational levels within merchants.

Conhecimentos

Executive relationships

Team leadership

MS Office proficiency

Descrição da oferta de emprego

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants while aligning executive-level relationships and driving expansion opportunities.

Remote role across the United States and Illinois market. You will lead cross-functional efforts, conduct strategic business reviews, and manage countermeasures to optimize merchant growth and retention.