Remote Enterprise IT Service Desk Technician

ZT Systems; Secaucus, Northern (NJ, KY); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) retirement savings plan

Paid time off

Health, dental, and vision coverage

Life and disability insurance

Parental leave

Job summary

ZT Systems, a Sanmina Company, is seeking a Service Desk Technician to diagnose and resolve enterprise system issues via remote support from Secaucus, NJ. You will troubleshoot hardware, install software, analyze logs, and document failures while maintaining strong customer communication.

The role requires IT or electronics education, hands-on hardware experience, and the ability to lift up to 50 pounds. Travel may be required and you will join a team focused on providing excellent customer

Qualifications

• Associates degree or equivalent experience in IT, CS or electronics.
• A+ / Network+ / Server+ or equivalent certifications preferred.
• Experience with remote IT support and enterprise hardware.

Responsibilities

• Triage and troubleshoot hardware and firmware remotely.
• Read and interpret enterprise log files for root cause analysis.
• Install system software and BIOS/Flash ROM updates.
• Produce test and failure analysis reports for incidents.
• Maintain customer tickets in the case management system.
• Travel may be required; lift up to 50 pounds and climb ladders when needed.
• Provide feedback for process improvements and customer experience.

Skills

Server hardware troubleshooting

Remote diagnostics

Diagnostics with Linux/Windows

Networking basics

Analytical problem solving

Strong communication

Education

Associates degree in IT/CS/electronics

A+/Network+/Server+ certificates

Tools

Enterprise log analysis tools

Case management system

BIOS/Flash tooling

LAN/WAN knowledge

Job description

ZT Systems, a Sanmina Company, is seeking a Service Desk Technician to diagnose and resolve enterprise system issues via remote support from Secaucus, NJ. You will troubleshoot hardware, install software, analyze logs, and document failures while maintaining strong customer communication.

The role requires IT or electronics education, hands-on hardware experience, and the ability to lift up to 50 pounds. Travel may be required and you will join a team focused on providing excellent customer