Senior Server Field Engineer — Enterprise Support

Zones, LLC; New Jersey; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

State-mandated sick leave

Job summary

Zones, LLC is seeking a Service Engineer in Newark, NJ to troubleshoot and resolve server system issues. The role requires 5+ years of experience with X86 systems and excellent technical skills.

As part of a global service team, you will engage in on-site troubleshooting and customer support, drive service excellence, and train new engineers. This position offers a comprehensive benefits package and emphasizes customer service and technical aptitude in a dynamic environment.

Qualifications

• 5+ years of experience in servicing complex X86 systems and parts.
• Solid hardware system diagnostics skills.
• Full professional proficiency in English (read/write/speak).

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment.
• Drive customer satisfaction through preventive maintenance.
• Train new service engineers.

Skills

Technical communication

Problem-solving

Server maintenance

Customer service

Education

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering

Associates Degree in electrical technology, electronics, or equivalent military experience

Tools

Supermicro systems

Windows environments

Linux environments

Job description

Zones, LLC is seeking a Service Engineer in Newark, NJ to troubleshoot and resolve server system issues. The role requires 5+ years of experience with X86 systems and excellent technical skills.

As part of a global service team, you will engage in on-site troubleshooting and customer support, drive service excellence, and train new engineers. This position offers a comprehensive benefits package and emphasizes customer service and technical aptitude in a dynamic environment.